Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"
Pros: ":("
Cons: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Cons: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Pros: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Cons: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Cons: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Good service upon check in and in flight."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "I liked that there was live TV available on this flight."
Cons: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Cons: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Pros: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
New aircraft, new and modern. Crew could be a little more smiling.
Pros: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Pros: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
Cons: "Entertainment. Hollywood movies weren't working."
Pros: "Crew was very nice in business. Very helpful and catering to every need."
Cons: "The entertainment. Hollywood movies were not working."
Cons: "The food needs to improve and the movies are old. The actual flight was nice."
Cons: "Not lied to me about my extra being payed from Bahrain to Kenya because it was only payed to Dubai which is now causing me a lot of stress my flight from Dubai to Nairobi was cancelled while i was there without my knowledge"
Pros: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
Pros: "prices, efficiency, helpful crew"
Cons: "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "The crew was very good."
Cons: "Food needs to be improved. More space near washrooms and for moving around in long flights should be provided."
Pros: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Cons: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Pros: "Helpful crew, great bathrooms"
Cons: "More organized boarding & more AC in the back of the flight"
Pros: "Entertainment system , crew was nice ."
Cons: "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Pros: "Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi."
Cons: "Entertainment. Food was so-so."
Pros: "Very friendly and attentive stewardesses. Beautiful too"
Cons: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
Pros: "Customer service at the desk was terrible. Also, proceeded to tell me my checked bag would be over $400!!!! Needless to say, I walked to emirates and booked with them. Sad."
Cons: "Everything."
Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Pros: "Flight was very comfortable from boarding to landing."
Cons: "Food was just very normal and lack variety. Should provide more options."
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Pros: "The crew was nice and it wasn't a full flight so we had room."
Cons: "The food wasn't very good and the headphones were a bit uncomfortable"
Cons: "For international flights every passenger should be allowed to bring one suitcase for free, I am traveling with my children for family of 6 they charge $70 dollars per person and the grand total charges for suitcases came to $350 dollars. Too much and unfair"
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Pros: "The crew was ok"
Cons: "The flight was delayed for almost 3 hours while we were already sitting in the airplane"
Cons: "The flight was delayed, crew was not helpful in my cabin, entertainment system was outdated and totally broken at my seat."
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Pros: "Everything went went really well. The only problems was a delay of several hours which they posted so I knew in advance."
Pros: "Clean airport and airline. I was on the new Dreamliner. Book business you don’t want to be in the back."
Cons: "For obvious reasons security is tight. However, they do not warn you sufficiently about the screening and security process. It took 2 hours alone to get through security and it was a light crowd. I can only imagine if it was packed or during major EU or Israeli holiday. They try to move people fast but security folks are all very young so they require a lot of supervision and need oversight so they stop and go for questions with trained team members."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Pros: "Food"
Cons: "It could have been better if it would have been on time and not delayed 2 hrs and I could have made my connection and not have to pay more than $200 for another flight. I am livid. Never again with Air India!!!!"
Pros: "Nothing"
Cons: "At least airline can do is communicate or call when flights are changed so drastically including flight no, arrival airport that their own staff took 25 min .... yup that long to understand and then advise me at the time of check in. Reached airport 7pm local time for 9:40pm, flight departed 3AM"
Pros: "Nothing in particular"
Cons: "The cabin was freezing. People were wearing jackets, hoodies, scarves and hats but the flight attendants didn't do anything about that. The disastrous Rayanair at least realised how that was making them burn more fuel and now they are letting passengers melt with heat. When will Air India learn this?"
Pros: "Their luggage policy allows one free checked bag and one carry on"
Pros: "Schedule Convenience"
Cons: "My seat would NOT recline. For a 15 hour flight with non-reclining seat was painfull. I complained to the crew member and he just passed it to someone who never came and checked. When I inquired again, he told me that it was a mechanical issue with the seat and they other with same issue. He said sorry, it will be repaired once on ground. Mu back is hurting after one full day of rest at home. Just they don't have any courtesy or customer satisfaction mind set. This is why they are loss making airlines. Next time will take another airlines."
Pros: "Avarage service."
Cons: "Worst customer service of justfly.com they should not be allowed to business in kayak."
Pros: "Well managed. Well serviced flight. And of course on time."
Cons: "Nothing"
Pros: "timing"
Cons: "eats and arm rest not working not clean entertainment system not working no ADL kit springs poking into the back"
Pros: "Nothing is organized and over all very worse airline experience. No respect to customers"
Cons: "Almost everything I disliked. Crew were not accommodating and helpful. Need better service training on how to treat customers."
Cons: "Everything, there is no tv in business class for a 6 hr flight Only one meal and no snacks or drinks offered in business clas"