Pros: "The crew was nice and it wasn't a full flight so we had room."
Cons: "The food wasn't very good and the headphones were a bit uncomfortable"
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Cons: "Regular El Al tickets to Europe include bringing a suitcase. Their website says that "Lite" tickets are charged extra for bringing a suitcase. At the airport I was told that my ticket was "Lite" even though there was no hint of that on the ticket. As a result I had to pay an extra $220 dollars."
Pros: "The crew was ok"
Cons: "The flight was delayed for almost 3 hours while we were already sitting in the airplane"
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Pros: "Everything went went really well. The only problems was a delay of several hours which they posted so I knew in advance."
Pros: "Clean airport and airline. I was on the new Dreamliner. Book business you don’t want to be in the back."
Cons: "For obvious reasons security is tight. However, they do not warn you sufficiently about the screening and security process. It took 2 hours alone to get through security and it was a light crowd. I can only imagine if it was packed or during major EU or Israeli holiday. They try to move people fast but security folks are all very young so they require a lot of supervision and need oversight so they stop and go for questions with trained team members."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Cons: "2 hr check in time, t.v. didn't work, mechanical issues on flight prompted the flight to turn around and return to tlv. 4 hr delay. Overall a horrible experience."
Plane was not clean. Difficulty with entertainment system. Small beverage paper cups.
The team of flight attendants assigned to Economy class were very attentive. They assisted my disabled husband with the use of an aisle chair so that he could go to the bathroom. They were respectful and patient with him when it took awhile for him to finish. After the flight we went to the ER and he had a bladder infection.
Staff are attentive, pleasant and responsive. Food was wonderful. Wish that we didn’t have to board buses to get to the plane in Rome but went smoothly. Flight was very smooth but ITA can’t control weather. Left late but got there almost on time. Great flight.
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
Not a very modern plane with no entertainment and a sandwich and juice served on board.
the customs line was total chaos. staff were exceptionally rude. was almost late for flight because I was directed to two different lines. once I finally got on the plane it was great. Great choice of movies and games. Staff was nice. the food could be better but I'm happy I was fed. exiting was easy.
Terrible. Flight was cancelled with less than 10 hours notice. They added an extra flight to the itinerary and separated our weats which I specifically had already paid to have together.
Flight was missed due to delayed departure from Rome Luggage lost on Rome.
Missed connecting flight because flight out of Rome was delayed. Had to rent car to final destination. Luggage was lost from Rome. Delta is blaming Ita Airlines and Ita Airlines is blaming. And as of right know neither airline wants to be responsible for our luggage or refund or missed flight. Will not book trips through third party companies such as Kayak again.
Terrible service, uninterested employees, inefficient boarding process, and marginal set up on plane. Staff make the airline - good luck with this one.
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "Flight duration"
Cons: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "Fast and smoothy check in"
Cons: "After arrival to budapest not platformy ready and waiting over 10minutes"
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pros: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Cons: "Everything was good"
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "Flying EI-DAR, this was Ryanair's sixth-oldest active aircraft at 15.3 years old. Despite this, it featured the new sky interior and was comfortable overall. Flight was quick (albeit at 10 minute late landing) and deboarding was not an issue."
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Cons: "Take off and arrive on time not an hour late. No trumpet this time."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT
One hour delay, landed at midnight, my hotel did not accept late check in after midnight. I had to pay for another accomodation last minute after I landed. Wizzair customer support did not reply when I asked for alternative accomodation. Very poor experience overall.
Cons: "The initial crew was adamant that everyone is allowed one personal item and one carry on. When we arrived at the gate, one attendant said we could only have one and made us check our small carry ons while the adjacent attendant let everyone one with the previously specified two carry ons. When we asked about this, the woman said she didn’t have time for questions and was very rude. This was after 3 delays with no specific reasoning given. I have flown with this company three times in the past because the times were convenient and have expericed delays EVERYTIME. I should have learned my lesion but kept trying to give them the benefit of the doubt. Not anymore. This airline is terrible"
Pros: "Relatively quick boarding. Surprisingly plenty of overhead bin space, and a good smooth quick flight."
Pros: "i didnt like anything"
Cons: "my flight to go to lima was delayed 4 hours, and to come back to Trujillo was change the schedule and later delayed. this airline suck!"
Pros: "Inexpensive price, able to check in luggage without additional charges"
Cons: "Flight info was not displayed on screen, even one hour before departure time. After speaking to many people at the airport, I found out the flight was delayed about 90 minutes. Very disorganized airport and airline. All announcements and screen were in Spanish, which we did not understand."
Cons: "I arrived at the airport 1 hour prior to flight departure time. Stood in line for an additional five min. Was then told that the flight has been closed already. My friend who had a flight earlier than mine was able to check into and board her flight. I bought a one way ticket on Lat airline for a flight that left before my original flight time and had time to check in and board also. This was the worst experience. The agent at the desk was not helpful- he said you should’ve checked in online."
Cons: "THIS IS YOUR WARNING! DO NOT FLY LC Peru! After being in the airport for 7 hours they CANCELLED our flight and gave us no reason and NO REFUND. Two days later we had to use another airlines to make it back to Lima."
Cons: "This airlines has horrible customer service and seems unsafe too. They cancelled flights multiple days in a row without cause and weren’t helping people with refunds or rescheduling. One day they just said cancelled for rain. I ended up buying a return flight with Latam after my friends’ flights were cancelled just before boarding without explanation. Do not use LCPeru."
Pros: "On time flights. Friendly and efficient ground and flight crews. Great BASIC no frills transportation. Do you really need a meal or entertainment on a 1 hour flight from Lima to Cusco? They did have beverage and snack service."
Cons: "Nothing. Neither we or our friends who flew separately had any issues at all on either the outbound or return trips. The planes did appear to be older but seating was newer."