Pros: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."
Cons: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Cons: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Cons: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Cons: "Boarding process was not nice. Secondary check up is fine but explanation would be helpful and communication from airport crew was awful."
Cons: "Please be advised that on the ELAL flights there are additional security conducted, and only when I’ve got to the head of the line to board, I’ve been told I need to go through it, and I’ve been addressed aside to their personnel to do so. They should announce that to be cleared to all passengers"
Pros: "Great crew! Nice new plane"
Cons: "Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!"
Cons: "The movies are playing on the TV screen, the passengers cannot chose when to start a movie. The selection is poor."
Cons: "More orderly boarding. Better and more choices of movies and music"
Pros: "The service was good, the food wasn't bad at all. They were able to accommodate my food preference, though I hadn't requested a vegetarian meal. The rest of the flight was pretty bad. The flight boarded and left one hour late. No communication from ground crew about that. Boarding was a madhouse."
Cons: "There were like 3 movies/shows to watch on a seat screen that you couldn't control anything. So outdated and old. If I had known, I would have made alternate arrangements. Seats were so small and uncomfortable. No width space and no frontal space when person in front reclined their seat. Horrible."
Cons: "El Al office in Tel-Aviv promise for 3 to call back but never happend. I use to fly often with El Al but its never happens before that I need to pay for my suitcase in a regularly flight . shame it's happend now"
Pros: "I reserved window seats on the day of purchases of this ticket and for which I had a printed copy showing confirmation for window seat 24 . At checkin, I was told no history of this was found in a little computer and that I needed to be reassigned new seats . I was furious and very disappointed at elal for temperingcwith my seat and for not finding any sign of it on their data base. It was clear that someone high rank was able to not just take my seats, but erase the memory of it. The only available window seat was 21 Aa, which I had to pay $120 extra for. The irony is that my special meal assignment was not tempered with.... It find this act of ElAl, deceiving, inappropriate, not professional, disappointing, and extremely unfair. The least they could’ve done to award me that seat."
Cons: "I have been traveling with EL AL for 40 years, many Adderall for good reasons. First, the security. Secondly the direct nonstop flight. This particular plane that was a new were version and I’m happy to see that Elal did change the planes and had a great entertainment system."
Pros: "Check in process in Prague is terrible. Ground personnel at checking desks were rude and not accommodating."
Cons: "Check in"
Cons: "Got the worst seats on the plane. Didn’t have an option to select seats while booking. If the reason for a good flight price is bad seats it should be stated up front. ‘No seat selection’"
Pros: "On time"
Cons: "We got sanatizer when boarding which was so small like a stamp, useless"
Pros: "The food options were amazing and the wine was very nice!"
Pros: "Fast and smoothy check in"
Cons: "After arrival to budapest not platformy ready and waiting over 10minutes"
Cons: "Gate announcement was only a few minutes before cut off!!"
Pros: "We landed"
Cons: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Cons: "The seats are cramped and you have to pay for snacks and water"
Cons: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Cons: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Cons: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Pros: "Ryan sir is the worst airlines I traveled with we cant check in via their website. Third website never work for many people on July 31 for check in . They say $10 for small check in bagged but 25 $ for each at airport . We tried hard to check in online but can’t able to add the bagge online . Worst"
Cons: "The flight was great as all the passengers from the stag parties where all sleeping it off"
Pros: "Ok for a budget airline"
Cons: "Website indicated without EU identification we needed printed boarding passes. We were unable to print them while traveling. We arrived at the ticket desk and they refused to print them. We had to create an online connection to get the passes and then forward them to all 4 people in our group."
Pros: "Good flight and cabin service - on time."
Cons: "Long walk to gate. Boarding was like herding cattle. Far too few seats in departure lounge."
Cons: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Cons: "Daylight robbery. I got charged 55pound for not checking in online 2 hrs before. I felt disgusted by this ridiculous amount as I had no idea. Really frustrated with your search engine and Ryan air for not making this very clear"
Pros: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Cons: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Pros: "It took off roughly on time"
Cons: "Boarding was slow, checking in was annoying (just lots of steps to be done with lots of ppl who don’t travel often and less helpful staff), and the plane smelled odd."
Cons: "Having chosen a seat in the emergency exit row, was told that I couldn't use my jacket to cover myself while I slept; I either had to wear it or store it in the overhead locker. I understand that this row needs to be kept clear in case of emergency (as the name indeed suggests), but I don't see much difference between wearing the coat and using it to cover myself. Worse than that though was the way the stewardess communicated this to me with a cold stare. I'm waiting for the day I can write a positive review of a Ryanair flight."
Pros: "We landed 10 minutes earlier than expected"
Cons: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"