Guest reviews
Overall rating
8.7
Excellent
Based on 337 reviews
Cleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
8.5
Value for money
8.5
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
96
27
19
3
6
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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5.6
Cons: Car wreaked of cigarettes and cheap cologne. Gave me a headache.
review from
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10.0
Pros: Everything. Was perfect
Cons: I was initially charged the wrong price
review from
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6.8
Cons: There was an extremely subtle dent in the door that could have been there when i picked up the vehicle. You could only see it by looking at it from a slight angle, into light reflecting off of the vehicle surface. It was documented as new damage.
review from
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10.0
Pros: Quick and friendly food prices
review from
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6.8
Pros: Great car. Easy drop off
Cons: Alamo did not give me a car, Enterprise did. 1 hour wait to get a car.
review from
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10.0
Pros: Good value, great vehicle, no lines, no hassles
Cons: Nada!
review from
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9.2
Pros: Fast and convenient. Good agent. Good return process.
Cons: Better selection of cars.
review from
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2.0
Cons: There were no cars there. There was no attendant. Desk person knew this and didn't say anything. After searching, back to desk and told manager would be called. No response. Directed to Enterprise, who stated it would be 90min-2 hours.
review from
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10.0
Pros: Staff was very helpful in Kenner and having the early morning key drop-off in Jackson was perfect.
Cons: Nothing could have gone better.
review from
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10.0
Pros: Easy pickup and drop off. Friendly drop off team
Cons: As i was driving car out of lot, was asked if car had any damage. I felt like they should know if car had damage and that was a difficult time for me to get out of the car and check, especially in dimly lit parking garage.
review from
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8.8
Cons: The car we were given had less than 1/4 tank of gas. We only drive to our hotel and back to the rental car agency. We did not fill the tank before dropping off. They were great at drop off because we somehow locked the keys in the car and they were amazing to help us!
review from
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6.8
Pros: Front desk staff was nice.
Cons: Tire kept losing pressure. No one was in garage late at night to help identify which car was in our class. Price was not great for what we got. Probably will not rent from again.
review from
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