Pros: The man running the desk was very slow. We stood in line for 2 hours. Each customer took about 20 minutes to process. Then they were out of cars, so we ended up with a 12 passenger van for the two of us. Not cool.
Cons: Reservations shouldn't be confirmed if there are not enough cars. Once it's confirmed, customers should get what they reserved. There is no reason for the process to take so long. Over at the Alamo counter, people were zipping through.
Pros: The rental counter staff was friendly but the customer service and wishy information was poor.
Cons: Better understanding of what can be given to people. Being 23 I understand I have to pay a fee to rent a car. Fully understanding and confirming I can get the rental I reserved only to be rejected at the counter with no other type of rental and way to my hotel room in an unknown due to my age was honestly the worst experience I could have. Budget needs to find a way for them to step in and get concrete facts of what can and cannot be offered at EACH rental counter. Being told that each rental counter has its own rules is good but please tell me that before I get there to pick the rental up so I understand how to get somewhere.
Cons: This was my first time renting a car from the airport, they were friendly and accommodating. I was super nervous, mostly because with the new COVID procedures. The only thing I wish I had done was do a little research about the whole process. I didn’t know I would just walk out to my car, I was terrified I was in the wrong car! (That was plainly marked, I just tend to doubt myself a lot) But everyone I dealt with was friendly and it really was a good experience!
Pros: The drop off was really easy. We were supposed to get a mini van and they just gave it away to someone else and tried to say the Nissan Pathfinder was com-probable to the mini van.
Cons: Having the mini van we requested or upgrading us for your mistake, not downgrading us.
Cons: Pickup was confusing. Everyone told us to go different places. Lots of back and forth.
Cons: Way too expensive for a short trip to drop off at a different location
Cons: nothing everything was great
Pros: Brand new Buick Enclave...excellent for our large group!
Pros: Quick, easy and cheap.
Cons: Weird getting to rental car return at MSY airport, but experience of renting was perfect
Cons: Being charged a full extra day for being an hour and a half late
Terrible smelly car
Pros: Nothing. Line was extremely long and took one hour to get car.
Cons: When we finally got a car it was not even close to what we reserved. We reserved a Premium car but we were told all they had was a Impala. It smelled like smoke and was dirty. They stated it was the only car they had other than a mustang or a mini van. Terrible experience!!
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No (According to our data)