Find reviews that mention:
4.0
Cons:Found old groceries in the van... which is not the vehicle we rented. Stood with my family for 45 minutes waiting for them to find something and they brought out a van and said this or wait. Not sure how it was cleaned when there was a bag of food under the seat. Oh well. Won’t do it again.Reviewed 2021 Jan 06
review from![kayak]()
6.0
Pros:The staff at New Orleans was extremely helpful and made the process of picking up the vehicle very easy.Cons:The vehicle was a new large suv that did not have any of the current safety systems and it did not have the XM radio turned on? For that rental price I would have thought that they would have included those items? Maybe next time?Reviewed 2021 Jan 05
review from![kayak]()
4.0
Pros:Went to confirmed pickup location...location was closed and no notification at site. Went to another location and was so poorly organized with pickup and return.Cons:Web site should have said original pickup location had been closed.Reviewed 2020 Dec 02
review from![kayak]()
6.0
Pros:The staff was apologetic and friendly. They also said we did not have to refill the gas due to having to wait so longCons:We had to wait an hour and a half in a parking garage for our rental carReviewed 2020 Aug 09
review from![kayak]()
5.6
Pros:Free upgrade and clean carCons:Pickup location was chaotic. Difficult to find and line of 20 people with only two workers.Reviewed 2020 Jun 18
review from![kayak]()
10.0
Pros:Staff was professional.Cons:Had to wait ~ 20 minutes for the car. Don't know if I hit a rough patch of renters all at once.Reviewed 2020 Jun 05
review from![kayak]()
9.2
Pros:Pick up and drop off were easy.Cons:I got an economy car and it was definitely economy. There were stains on the fabric seats and I couldn't figure out how to hook up my phone to the bluetooth. It might have been an extra cost. But the car rental was inexpensive and it was easy-in and easy-out. This is probably more of a problem for the airport, but I had a friend drop me off and we drove into the parking garage. There is not good signage about visitor parking.Reviewed 2020 Feb 16
review from![kayak]()
10.0
Pros:Quickest check in we've ever had for a rental, and staff members were super helpful.Reviewed 2019 Jul 02
review from![kayak]()
10.0
Pros:Everything went as expected. What more could you ask for?Cons:Nothing comes to mind.Reviewed 2019 Jun 16
review from![kayak]()
8.8
Pros:Drop off was super easy, and staff were friendly. We also got a free upgrade, so that was nice.Cons:Pick up was so difficult! We weren’t coming from the airport so we had to Lyft to the office. But there’s no easy way to get there unless you’re coming from the airport. So we had to walk, in the heat & humidity, with my friend being 7 months pregnant, to find it, it was not great.Reviewed 2019 May 27
review from![kayak]()
9.2
Pros:Car was new and in tip top shape.Cons:Car had water marks on the outside. I opted to take it to the car wash myself.Reviewed 2019 Jan 14
review from![kayak]()
5.6
Pros:I told the agent I didn’t want the insurance and he tried to charge me $700.00 for insurance and after discussion I had with him I still got charged 2p1.00 for insurance that I did not need or want. I will not rent another can from thrifty again. In fact my return flight was canceled and I rented another car but I rendered from National. I was told what I would be charged and that is exactly what I was charged. At thrifty I was told my total price was $501 and was charged $713.36Reviewed 2018 Oct 10
review from![kayak]()