Pros: Absolutely nothing!
Cons: Everything! The customer service in person at the counter and trying to call in was terrible! They didn’t have the type of vehicle we reserved or anything similar and was assured we could swap it out at our destination city which was a lie since the only branch was in New Orleans, two hours away from where we were at. I would NEVER use this service again after being hung up on for two hours when trying to correct the issue.
Cons: Engine no start on #1
#2 low tires pressure
Pros: The desk agent was friendly and accommodating
Cons: Everything was smooth
Pros: The service agent at Kenner was friendly and accommodating
Pros: Staff was friendly and helpful
Cons: Signage was unclear so we had a hard time finding where to find pickup counter. Car also smelled strongly of cigarette smoke when we picked up. We had to drive with windows down most of first day because of the smell, while the temperatures were in the 90s.
Pros: Friendly staff, car in good condition
Cons: I don’t love it when there is a deodorizing scent in a car but that is honestly my only complaint. Other than that it was a great experience
Cons: I was unable to rent the car, was able to use my debit card to reserve the car bit whwn I was DROPPED off there I was unable to get the car because they onky take credit cards, would have been nice to know.... had to pay for an uber twice and lost a good part of my day...
Cons: The renting agent was less than friendly upon arrival. We asked a few questions about possible tolls and other things we might want to know. After receiving a few negative responses we went about our day. Will likely rent with a different company next time but this was a cheap alternative.
Or similar car
Pros: Grand Cherokee is a very good car...
Cons: The jeep I reserved was not available so I had to spend more on upgradem
Pros: Great gas mileage and prompt service.
Cons: They tripled my bill by failing to communicate a new drop off time than I had originally agreed upon in the reservation. I explained that I should have been told, and was immediately accused of trying to get free hours of time on my reservation. Not only were they dishonest and greedy, but also deeply rude and aggressive. I left the counter and tried to call the company directly to provide my feedback but no one answered the phone. It’s clear to me that this is a terribly run, snake in the grass, predatory company and I will do everything I can to report them and share my experience so that it won’t happen to anyone else ever again.
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No (According to our data)