Guest reviews
Overall rating
8.4
Excellent
Based on 41 reviews
Cleanliness
8.6
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.1
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
12
4
4
1
1
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8.0
Pros: Price and fast service
Cons: First car was cleaned but had the maintenance light on and a low pressure tired. The second car was not not too cleaned. Also, I wanted to add an extra day but they would charge me more than twice instead of honoring the same price.
review from
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6.0
Cons: Our car was damaged after we returned it. Unfortunately, we didn't take pictures after we dropped it off and are being charged for it. I understand their policy, and they can do what they want, but it puts a damper on our experience.
review from
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10.0
Pros: Staff was friendly, easy pick up And return
review from
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10.0
Pros: Very fast pickup and drop off. Clean and quality car. Great price.
review from
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10.0
Pros: Dane County Airport Agent was on point with her details everything was ready for me. Durning this pandemic, vehicle was wiped down prior and could smell the cleanest when I opened the car door. When I dropped off in Charlotte Airport, the attendant was professional. Thank you Alamo!
Cons: No
review from
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8.0
Pros: easy and friendly staff. car close to desk.
Cons: nothing particular.
review from
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10.0
Pros: Best
Cons: Best
review from
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7.2
Pros: Staff was great
Cons: It was freezing cold below zero and they knew I was coming in. I feel they could have either moved the vehicle closer or started it. I had to walk to the furthest outside stall and it was hard starting the vehicle
review from
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2.0
Cons: Vehicle was not safe. I rented a car a few hours before a forecast 5-7 inch snowstorm. After almost getting stuck several times during the blizzard, I checked the condition of the tires. They were beyond the industry standard for replacement. Shocking that Alamo would rent a car in this condition.
review from
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10.0
Pros: Ease of renting, price, value, agent service and friendliness
review from
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5.2
Pros: The car smelled the whole trip We had to buy a fresherer which helped.
review from
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4.4
Not worth the money
Pros: Back up cam
Cons: Do not let them give you a Chevy Sonic. I’m so glad I only needed a car for a day. If it was longer I would have found another Alamo to exchange it! So uncomfortable. And the lady said it was a free upgrade!
review from
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