Guest reviews
Overall rating
8.6
Excellent
Based on 249 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.7
Value for money
8.3
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
67
15
17
4
11
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2.0
Pros: Nothing
Cons: I had a rental for 7pm from MSN. I got to the counter at 7:01pm and it was closed. Nowhere did anyone or anything ever say the counter closed at 7pm. I was not able to retrieve my vehicle, had to cancel the reservation, and rent from a different company at a higher rate. Extremely poor communication and customer service. I will NEVER rent from Enterprise again.
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10.0
Pros: The customer service was incredible
Cons: Nothing - everything went so smoothly. We were extremely impressed!
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4.8
Pros: The staff were great. Checking the car out and returning it was very easy.
Cons: The car smelled terrible. I had to drive much of the time with the windows rolled down because of the cigarette odor.
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5.6
Cons: When I reserved the car, I requested a Cadillac or similar car i.e. Per the website a Mercury MKZ. The ONLY vechihe available was a tiny Buick Encore. A Buick Encore is in no way a lukury sedan!!! This was just another rip off. I won't use enterprise ever again.thanks.
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10.0
Pros: Easy pickup/dropoff
Cons: Gas tank wasn't quite full. Not a problem, but...you asked.
review from
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10.0
Pros: very friendly staff. clean car. free upgrade due to car I ordered not in lot yet. car worked well. very positive experience.
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10.0
Pros: Staff was excellent treated very well go to business there again
Cons: In my opinion they did very well and again I will do business with them again
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9.2
Pros: Staff was friendly and professional. Easy pickup
review from
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9.6
Cons: The only thing was that there was some trash from the previous person on it. Small detail and nothing serious.
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6.8
Cons: We did not get the car we requested. We were upgraded to a standard SUV from a midsize. Little did we know the standard part meant bus sized! The car itself was nice and fully loaded but we did not like driving it. It was obscenely large. Just our personal opinion.
review from
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10.0
Pros: The young fellow was very accommodating, changing cars for me when another renter left the car with terrible smoke smell. He also walked around and marked things I wouldn't have seen to avoid getting "pinged" later....one ways can get you like that.
review from
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10.0
Pros: Friendly and efficient check in. No poblems with the vehicle. Easy and quick drop off.
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