Guest reviews
Overall rating
8.5
Excellent
Based on 53 reviews
Cleanliness
8.6
Comfort
8.5
Pick-up/Drop-off
8.7
Value for money
8.3
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
15
3
4
0
2
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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5.2
Pros: The guy at the drop off try to make me pay 3 days and I only use the car for one day
review from
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2.0
Pros: No. Online I rented a luxury suv. Upon arrival I was told a luxury suv was not available with a debT card. I would’ve brought a credit card had I been warned
Cons: Let people know that a debt card will not reserve luxury suv
review from
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8.0
Pros: Our customer service representative was excellent, explained everything and anticipated any questions we might have.
Cons: Nothing.
review from
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9.6
Pros: The staff were amazing! They had all the car paperwork prepped for everyone arriving and made it such an efficient experience to pick up the keys and get the car.
review from
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2.0
Pros: nothing
Cons: I reserved a car, but when I arrived at airport, they told me that though they had cars available, they wouldn't give me one, because they were running low and wanted to give cars to other people who also had reservations.
review from
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10.0
Pros: The gal at the desk when we picked up was very friendly, professional and helpful.
Cons: The Medford car rental parking lot could probably use a little reconfiguring of parking spaces allotted to each company. The first signs we saw didn't even list Alamo so it was a bit of an educated guess to just keep walking until we got to our car.
review from
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10.0
Pros: Absolutely
Cons: Perfect experience!
review from
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8.4
Good experience
Pros: Fast pick up and drop off
Cons: Agent included extra coverage despite me saying I didn’t want it. Was in a hurry so didn’t have time to redo paperwork.
review from
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10.0
Pros: Sirius radio made the journey a pleasant one.
review from
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8.4
No music
Pros: I liked the price.
Cons: Their was no aux port. I didn't even know that was possible. I would have got the satellite radio had I known, but then again probably not since I felt like it was a scam to get me to pay for it. Not pleased with that one bit
review from
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10.0
All as expected
Pros: Professional counter personnel, car was clean and as requested, check-out and check-in convenient.
Cons: Line at counter a little long,
review from
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8.4
Pros: Reasonable fare for one-way rental.
review from
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