Pros: They cancelled my reservation 8 hours before I needed the car which put me in a bind. Then I had to make a reservation with another company and pay double the price. They would not reimburse me or give me any sort of reparation.
Pros: Drop off was great
Cons: Sat and waited over 20 minutes to get a vehicle during pick up
Cons: Customer service rep you walk the customer to the car or employee to help with the bags and the same teach someone how to work the new technology of the vehicle you get... since is going to be yours for fee hrs or days..... and do together a full inspection of the vehicle....
Pros: The customer service staff were incredibly friendly and nice. Cannot commend them enough.
Cons: The car had an overwhelming smokers smell. It was intense. Especially in the heat. It was horrible. Also the car's touch screen (which basically controls everything) didn't work well. It routinely would freeze and we'd have to restart the car to get it to work again.
Pros: Staff friendly
Cons: they charged me for a damage on their symbol which I didn't do. And on top of it, the level of damage was so minor, OMG.
Pros: The pick up and drop off were very easy. The car they gave me was okay, not very comfortable but good gas mileage. My drop off went great, they had an assistant to help park so I could just go to my flight at the airport.
Cons: The initial online cost estimate was misleading. My first estimate was ~70$ for one day and another 10$ for the insurance. But because I'm 24 and not 25 I was charged 130$. Which is alot higher than I expected. Being more upfront about the online estimates regarding not meeting whatever arbitrary age requirement you want to use would be appreciated.
Pros: Great staff!
Cons: All was great!
Cons: Staff at MSY was not friendly at all.
Pros: your staff was friendly and made it easy to do business with your company,
Cons: This was a one way rental I would have liked to have dropped it off at a location closer to the town I live in instead of at the airport. Other than that I thought that the experience was very good.
Pros: The Mobile airport is very user friendly and easy to navigate. I had to change my rental place s multiple times and they were super helpful.
Cons: My rental went from $87 for 4 days to $490 for 6 days, due to all my changes, which were related to bad weather in Houston. That’s unacceptable.
Pros: Everything was easy and the car was clean. Some of the others I've had from Mobile (different counter) have not been that clean.
Cons: Don't like red cars :)
Pros: friendly staff, easy drop
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