Guest reviews
Overall rating
8.6
Excellent
Based on 73 reviews
Cleanliness
8.5
Comfort
8.6
Pick-up/Drop-off
8.7
Value for money
8.6
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveler rating
17
1
2
0
6
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: Everything was excellent, from booking the car online to the locations and staff, the vehicle too.
Cons: Can’t think of anything.
review from
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10.0
Cons: Nothing. Time spent getting my vehicle, and returning my vehicle, was much less than any other rental car company. I will be choosing Alamo for my rental car needs.
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10.0
Pros: Estoy muy contento con su atención al alquilar el carro
review from
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2.0
Cons: They rented out my car before I arrived. I never got a car.
review from
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8.8
Great first impression
Pros: Great customer service, nice vehicle, easy check in and check out. Awesome value. I've been using one of their neighbors by default for years. This is my first encounter with Alamo because of Kayak, I think I'm switching after this. I'll try them again, let's see if they repeat this performance.
Cons: Could use a bit more interior cleaning.
review from
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2.0
Unseen dent
Cons: When I picked up the car in Monterey, I was late and in a hurry and only did a cursory inspection of the car. I missed a small dent in the lower passenger side front bumper.
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10.0
Pros: The car was clean and very comfortable. Additionally, the car provided was the perfect vehicle for our cross-country trip in that it averaged 38 miles per gallon of gas. One tank of gas yielded over 700 miles of range. My interaction with Alamo personnel at boths ends was very positive.
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10.0
Hot car for a week..
Pros: Everything was perfect. Thank you for making my trip to LA You gotta have a nice car down there.
Cons: Having to brink it back.. !?
review from
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7.2
Pros: Price was great
Cons: Disconnection between kayak and rental agency. They did not have the car available. Alamo made it happened after initially saying the car would not be available.
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6.0
Pros: Ease in getting the car in the parking lot.
Cons: The car was given to me is not the standard car that was reserved in the internet.
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2.0
Pros: n/a
Cons: I reserved a car to drive from Monterey to Santa Barbara, but the car was not available. This mistake really messed up my timing for my trip and it was a disappointing experience. On a positive note, the Alamo employee who called to let me know was helpful and apologetic.
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10.0
Pros: The lady at the counter was super helpful and fast.
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