Cons: Rental was for 08:00 am, but the car was not ready until 09:00. Was told they do not have the staff and he could not tell me when the car would be ready. Once the car was delivered, still had trash in the back from prior rental.
Pros: The staff was great, the service was excellent - easy pick up and drop-off (and the woman staffing the desk remembered me three days later!). I found the entire experience to be easy and understandable (where to go, what to do, etc.) from beginning to end.
Cons: The car wasn't all that great. It was safe, it was functional, and it was most definitely clean. However, I would have preferred something a little more comfortable and modern, even at my small-car/low-level need.
Pros: easy pick-up and drop-off
Cons: cost was a bit high for the duration and distance I drove
Pros: Yes very friendly and helpful.
Pros: The staff was very friendly and helpful.
Cons: I would truly appreciate if I could drop the car at my address within 5 miles of Monterey Airport.
Very unhelpful staff at SFO.
Pros: Car was fine.
Cons: The staff at the drop off in San Fran were very rude and unhelpful.
Pros: car was great and so was the service with hertz
Cons: we got hit in a parking lot by a car that never left a message for us at all . We are now trying to get through the claim process with Allianz Insurance and Hertz and it seems that it takes too long for all of this to get through
Pros: Car was fine
Cons: When I collected car, I had been blocked in, delaying me. I had also called up prior and specifically asked and payed additional for Sat Navigation only to find I didn’t have one nor did they have any ve chickens that did. This made the trip much harder as I didn’t know where I was going. Very disappointing
Pros: The ease of the pickup and drop-off. And the rates.
Cons: An orange and a can of soda left under the drivers seat (but visible from the rear seat). Doesn't mean much but I would hope that that part of the car would have been checked for valuables and for cleaning.
could not modify my reservation
Pros: the car and convienence
Cons: I changed the pick up day online from Thursday to Wednesday, when I went to pickup the car the local hertz agents did not have the change or vehicle.
Stood In Line to Return -- Then Charged Late Fee
Cons: We had the car returned on time (a few minutes into grace time). But then no attendant at lot, had to walk keys back to booth inside airport (that took time) AND THEN wait, wait, wait in line while person in front of us had endless questions. By the time the clerk was able to help us, 1) we'd waited a really long time, and 2) we were charged for an extra hour AND another full day of insurance. $26 charge for having to stand in line. :-( Boo.
Pros: Hertz was the only car rental counter that was open at 10 pm when I arrived late one night at a small regional airport. All the others were closed. As a late night traveller, I didn't want to take a cab to a rental home and back the next day to get a rental car!! Thank you, Hertz! And the Versa was roomy and fun to drive!
Hertz has 1 rental location in Monterey. Take a look at our Hertz rental location map to find the best rental cars near you.