Guest reviews
Overall rating
8.8
Excellent
Based on 27 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.8
Value for money
8.9
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
9
1
1
2
1
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: I had 2 interactions with the staff as you always will. During pick up they helped me out to get a car within my range that was a better suit for my needs. During drop off they showed me the simple breakout of pricing on everything and even helped me get a better gas deal because I forgot to fill up the last quarter of the tank. I was very grateful for that. It was $10 saved but it meant a lot to me that they were willing to help me out.
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10.0
Pros: Friendly and helpful service. Clean car at a reasonable price. Easy check in and check out.
Cons: Nothing. It was great!
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10.0
Pros: Gas miles on the car was awesome.
Cons: really wasn't anything we didn't like.
review from
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6.0
Cons: No USB port, no power plug in. It meant I couldn't use my GPS.
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10.0
Pros: Very nice
Cons: Very nice
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10.0
Pros: Very good
review from
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4.0
What did not work
Cons: The return parking was confusing with self parking. The Alamo was full of cars so we parked a competitor's row at Pasco Airport. Lots of stains on the seats-gross.
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8.0
Fine but price could have been adjusted
Pros: I have used them before so the process was preditable
Cons: The final price was not adjusted down even though I bought the vehicle back an hour earlier than the contract called for.
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10.0
Best option
Pros: Best price even though it is still high
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10.0
Pros: they adjusted the rental time so that I saved money
Cons: well-be carefull when you pick up a vehicle time wise.
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2.0
Not good
Cons: They charged us a fee for cancelling well ahead of time.
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10.0
Pros: checkout in Pasco, WA was fantastic. Love one-way rentals.
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