Pros: Staff was very friendly and helpful, both on pick up and drop off. Easy access, no waiting - MUCH better than other airports. Thankful Enterprise had the vehicle we requested. . . understanding that is not always the case.
Cons: Not a thing.
Cons: Back seat not so comfortable
Cons: As a widow having to pay $10 per day for 2nd family driver.
Great value and ease
Pros: Simpler than taking another flight where I have to show up to the airport early, wait on their schedule, and the drive from the airport.
Cons: Nothing noted.
Cons: Needed a little more direction about how to drive off with the car - there was no check out or check in in the lot.
Not at the airport
Cons: I found out at the last minute that the agency is not at the airport and doesn't pick you up. I had to get up more expensive car at the last minute. Take yourself off the list of airport rentals!
Not at the airport
Cons: The airport agency you referred me to is not located at the airport and does not pick you up. I didn't find this out until the last day so I had to hire a very expensive car at the airport at the last minute. Take it off your list.
be careful in PSC area for rental location
Cons: Was surprised when I found TWO Enterprise locations within 10 minutes of each other. Neither could take me to the other location. I had to hire a taxi for the arrival and they gave me a ride to within 250 yards of the airport where I had to walk with luggage . Neither time was it explained why. Finally got an explanation on the drop-off by an employee of Enterprise. Will consider other car agencies for the future.
Bait and switch, be thorough
Pros: The people who work at your location on 24th st were very patient with me and almost made up for what I believe is an illegal bait and switch scheme.
Cons: I put in my pickup location on kayak as PSC, which is the Pasco Wa airport. I arrive at the pasco airport enterprise counter only to find out that I booked my reservation for the enterprise location 1.5 miles away (even though i put the airport in as my pickup location), and that their policy doesn't allow them shuttle people in between ocations. My options were to pay for a cab to enterprise, or pay more money for a worse vehicle than what i booked because the full size vehicles were out of stock at the airport. Convenient hey, how i put in the airport code where i want to pick it up and then get told my only options are to pay more money than what I booked. I walked to the other location, in my suit, after a flight. It was a short flight, but that doesn't make it any more comfortable for a 6'6" person. I will only be booking car rentals with enterprise and kayak in emergencies from now on because I believe they both lack integrity and don't care about the consumer.
Pros: Because we have not rented a car in Pasco, we had a hard time finding the car. Once we figured that out, everything was OK
Cons: Pick up in Portland was kind of the same. The person in the front office didn't enter my whole name, just the first and middle name. because of that, Discover didn't recognize the name and the number, the card was blocked. I called the 800# and the Discover person resolved it immediately.
Pros: Great service from the pickup to the return.
Cons: Ease of drop off
Enterprise has 2 rental locations in Pasco. Take a look at our Enterprise rental location map to find the best rental cars near you.