Pros: None I couldn’t ret the car
Cons: Have a better staff
Pros: The woman was awesome.
Cons: It could have been $1 for the rental.
Pros: Drop off was terrible. 24 hours after drop off they still haven't closed the reservation and sent my receipt. I called literally 10 times yesterday and got the run around. I'm going to have to contact my credit card and dispute the charge until I hear from them because I'm sure they're going to try to charge me for an extra day.
Cons: The car was dusty on the outside. There were stains on the ceiling of the car.
Cons: Nothing, it was excellent
Pros: Staff was friendly, but took too long to check-in.
Cons: Car only had 3/4 tank full of gas.
Cons: Billed me wrong. Upgraded to the nosiest SUV (Jeep Compass sounded like a helicopter). I had to call Budget customer service to correct billing error (counter rep "had no authority"). Other than that it was poor.
Cons: Interaction with representative upon return was at best less than friendly. When I ask questions about why a walk around to inspect for any preexisting damage was not performed ( I don’t rent cars offen) he looked at me like I was stupid. His reply was that they don’t have the personel to do that. So I ask how does Budget know what dents/scratches were preexisting and which were new. Once again his reaction to my question was as if I was wasting his time in asking a question. All in all I think I’ll probably not rent from Budget again.
Budget Hyundai Sonata rental
Pros: Ease of rental process and quality of car.
Nobody at the counter
Pros: Drop-off right next to terminal at the small airport
Cons: Counter agent was in restroom so had to leave keys with another service guy. Still no email confirmation of return.
Pros: Agent who checked me out in at the Pasco airport (Phaedra) was extremely helpful.
Pros: How fast it was to rent this car
Cons: The customer service was mediocre at best, and to extend the car rental, even though there are many available at this location, was ridiculously expensive.
Budget has 1 rental location in Pasco. Take a look at our Budget rental location map to find the best rental cars near you.