Pros: Shuttle pickup and drop off quick except location way off airport and negotiating traffic very haed
Cons: We reSERVED A Jetta or versa they gave us a VW that was smaller Had been wrecked sounded like front end was going to fall out and had a bald tire They didn’t care
Pros: Terrible staff. Location is NOT in airport, it’s miles away. Made us wait for 20 minutes for pick up. Once there they did not let me deny insurances although I am insured by Amex. The forced insurances were more expensive than the car rental itself. I tried talking to the manager but he was equal or worst than the employees. When we checked the car for damages I tried to do a video but the employee would not acknowledge the date, name or name of the company. Left my Amex cc open for a couple thousand dollars only to fin out one day later that “someone” tried to use my card for internet purchases upwards of $3,000 usd. TERRIBLE COMPANY
Cons: Honesty. Service. Timing. Acknowledging and actually charging me what I reserved.
Pros: Nothing, it was the worst experience I've ever had, the car was gone, the price was jacked up, and I was told to go.
Cons: Everything. This was terrible.
Cons: Got there to rent the car and they want to charge 4 times the on-line quote
I went to another car rental company
Pros: The merchant did not honor the reservation due to absence of available cara. I had to go to another merchant and overpaid significantly to get a car the same day
Pros: There was nothing to like. Worst service EVER. My rental vehicle was rented to someone else.
Cons: EVERYTHING!! From the staff, to the process, to the vehicle fleet available. Customer service was non existent. Reservations don't mean a thing.
Pros: I didn’t rent. Was quoted approx $350 and when I went to pick it up they wanted over $700 for insurance. I just wanted to rent a car. Not buy one!
Cons: Less fine print and more upfront honesty.
Cons: Cancelled since they insisted I pay for insurance at $20/day
Cons: Reserved the car, landed in the airport, went to the rental car kiosk to check in and they said there were no cars available. Really hindered the trips itinerary.
Pros: Staff was ok
When I booked on line the online price
Was cheaper that’s why we booked it
When I went to get car staff said I had to purchase
3rd party insurance but my email stated that I already
Had the 3 rd party insurance after showing proof
I still had to purchase 3 rd party insurance
Bait and switch .I lost 1 day of rental and spent
1 hour showing staff my itinerary I ended up purchasing 3rd party insurance had no choice
Cons: After booking car company needs to ensure Mexico side is aware of the 3rd party insurance Coverage so that bait and switch does not occur Unsatisfied
Pros: The car and everything was fine. 10X on the fees is not fine.
Cons: The insurance policy that was pushed on us was not explained to be one of multiple insurances that would be needed. A booking for $32 ended up costing $450. Cool. Very cool.
Pros: Car was fine
Cons: Info prior to rental on the insurance. It was stated there may be or might be additional insurance requirements. There was no may be or might but a $26 required fee. Terrible option
Compact (Volkswagen Beetle Cabriolet or similar) is the most frequently booked rental car type from Alamo in Puerto Vallarta.
Alamo has 2 rental locations in Puerto Vallarta. Take a look at our Alamo rental location map to find the best rental cars near you.