Book Alamo car rentals in Puerto Vallarta

Reviews for Alamo in Puerto Vallarta

Recent reviews

Traveler rating

Excellent

13

Good

2

Okay

11

Mediocre

27

Poor

0

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get the carstaff was friendly

car availablegreat experience

car was cleangreat service

great pricecustomer service

pick up and drop

10.0

The booking price always looks great when reserving in Mexico, but at pick-up they add on mandatory insurance and fees that are usually more than the booking fee. Still a reasonable deal.Reviewed 2022 Mar 29

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10.0

Best crew ever! Thanks Alamo!Reviewed 2022 Mar 06

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4.0

Booked a car for 7 people. They did not have one. Had to return the next day and then they forced me to pay an upgrade. UnacceptableReviewed 2022 Mar 01

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8.0

We had to wait for the car a bit at pick up, and it took a while to go through the upsell for the insurance. The drop of time was not moved to when we actually left the lot, so we lost an hour. Since this was a one way rental, I expected the one way fee, but still felt it was very high. At drop off, the staff in Hermossillo was not able to credit the damage deposit back, we had to call the office in Puerto Vallarta and give them the card information over the phone. I would have expected would have expected that they would have been able to do this via computer. All that said, the car drove well, had excellent gas milage, and was comfortable for 2.Reviewed 2022 Jan 26

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8.0

Car looked a bit old. Tires were worn.Reviewed 2022 Jan 06

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10.0

person at the desk was excellent Too bad about all the insurance feesReviewed 2021 Nov 30

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2.0

No cars available and I will never use your bs website againReviewed 2021 Nov 17

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10.0

Friendly staff and honestReviewed 2021 Nov 14

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2.0

Cons:Plane arrived late, there was no one at the Alamo counter in the airport despite still being within hours of operation. I was told they close at any time if they no longer have cars to rent, but then my reservation was not honored. Will never rent from Alamo again, poor customer service in puerto Vallarta.Reviewed 2021 May 15

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10.0

Pros:Staff was friendly and efficient.Cons:I thought the car pickup was located at the airport but it was a short distance away.Reviewed 2021 May 10

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2.0

Pros:Shuttle pickup and drop off quick except location way off airport and negotiating traffic very haedCons:We reSERVED A Jetta or versa they gave us a VW that was smaller Had been wrecked sounded like front end was going to fall out and had a bald tire They didn’t careReviewed 2021 Apr 05

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2.0

Pros:Terrible staff. Location is NOT in airport, it’s miles away. Made us wait for 20 minutes for pick up. Once there they did not let me deny insurances although I am insured by Amex. The forced insurances were more expensive than the car rental itself. I tried talking to the manager but he was equal or worst than the employees. When we checked the car for damages I tried to do a video but the employee would not acknowledge the date, name or name of the company. Left my Amex cc open for a couple thousand dollars only to fin out one day later that “someone” tried to use my card for internet purchases upwards of $3,000 usd. TERRIBLE COMPANYCons:Honesty. Service. Timing. Acknowledging and actually charging me what I reserved.Reviewed 2021 Mar 23

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• What is the most popular rental car from Alamo in Puerto Vallarta?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Alamo in Puerto Vallarta.

• How many car rental locations does Alamo have in Puerto Vallarta?

  Alamo has 2 rental locations in Puerto Vallarta. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Ordaz airport (PVR)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Ordaz airport (PVR)?

  Yes