Book Payless car rentals in Puerto Vallarta

Puerto Vallarta, JA, Mexico
16 Aug — 23 Aug
Same drop-off
Puerto Vallarta, JA, Mexico
Tue 16.08
Noon
Tue 23.08
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Puerto Vallarta

Overall Rating4.4 OkayBased on 22 reviews
Cleanliness
5.2
Comfort
5.0
Overall
4.3
Pick-up/Drop-off
4.1
Value for money
4.1

Recent reviews

Traveler rating
3
0
3
10
1
Find reviews that mention:
2.0
The rental agency , doesn't tell you the full price online. It's better to book direct from car rental agency only.Reviewed 2021 Dec 28
review fromkayak
2.0
This Payless/Budget counter in Puerto Vallarta felt like a complete scam. I ordered a Luxury SUV which was quite a bit more expensive then other cars. Upon arrival they did not have any SUVs in stock. They gave us a small car and discounted the cost a bit. They said they would deliver the SUV the next day. Towards the end of the next day they delivered a Kia Sorrento which is not a luxury SUV. When I asked about it they said they don't have any luxury SUVs. Upon return of the car they would not discount our rental any further. Basically I paid for a Luxury SUV but got a lower class car. It definitely felt like a scam. I will not be using this service in the future and will bring this up with Budget/Payless directly.Reviewed 2021 Nov 04
review fromkayak
1.9
The rental company did not honor my reservation using this website.Reviewed 2021 Aug 01
review fromkayak
4.8
Pros:The staff at pickup was good and the vehicle overall was satisfactory.Cons:We were charged to replace a flat tire and were charged for an upgrade even though we didn't ask for one and got the vehicle type that we requested.Reviewed 2019 Oct 26
review fromkayak
2.0
Cons:employees there try to rip you off any way they can via trying to upsell you insurance and other vehicles. they also take forever to check in, at least an hour. I would never reccomend this place to anyone!!Reviewed 2019 Sep 13
review fromkayak
5.6
Unforeseen fees more than doubled the costPros:Ease of booking via priceline and the seemingly good priceCons:Once at PVR, the taxes, fees, and "required" insurance coverage nearly tripled the cost of the car rental. Plus, we had to wait 1 hour for the shuttle to Enterprise, after being told that a car wasn't available via Budget (the rental company confirmed by Payless).Reviewed 2018 Apr 09
review fromkayak
2.0
Worst Rental Car Experience To DatePros:If you want to pay more.....Payless!Cons:Reservation was made for an SUV to fit 4 people plus golf gear. Upon arrival, they did not have an SUV available so offered us a Jetta. They also don't include mandatory insurance in their quote (doubled the price of the rental). As we could not fit all the people + gear in the Jetta, 2 people had to take a taxi to our destination. +80$. The office was not open early enough before our return flight which again meant another 2 taxi's from punta mita to PVR. The (child?) manager Jaime was openly rude, unhelpful, and unwilling to compromise despite us paying out of pocket for three 40 minute taxis due to their screw ups. He even told us that the taxi we booked through the 4 seasons was "not a real taxi" then suddenly he went back to not being able to speak english. Huge waste of time and money on our vacation. Could not urge you to look elsewhere strongly enough.Reviewed 2017 Nov 28
review fromkayak
2.0
Fees not disclosed at time of bookingCons:We made a rental reservation online prior to arriving in Mexico. The rental rate was very, very inexpensive, but we figured that was because the region didn't have many renters. When we arrived at the rental facility after 6 hours of travel, burdened with our luggage, we were told that there was an additional $38/day rental cost to cover liability insurance. The fact that I have individual auto insurance and rental insurance through my credit card company didn't matter. What a complete and total ripoff. Because the car wasn't absolutely essential, we ended up calling a taxi and paying 1/3 of what we would have paid for the rental. When I make a booking that tells me all taxes and fees are included, I expect that to be true when I arrive to pick up my vehicle.Reviewed 2017 Apr 27
review fromkayak
2.0
Process was a total scam the amount required for tCons:You get offered a very low rate for the car. But, upon arrival you are forced to buy required minimum insurance, which was quoted at oaver $300. They even lowered it to "negotiate". I've rented cars in Mexico before and I'm well aware 3PL insurance is required in Mexico and your insurance and your credit card insurance does not cover this. It normally ranges $10-15 a day MAX. So for a 7 day rental a $300 charge for this insurance was a total scam and makes it feel very timeshare like game playing. When I rent a car, show the price of the car to me and don't hike the cost of ancillary insurance to make up for the low cost of the actual car rental. It is a very shady way of operating a business and I walked out of the rental place, took a taxi and called it a day.Reviewed 2017 Mar 21
review fromkayak
10.0
Excellent servicePros:We couldn't remember where to drop off the car when we were leaving Puerto Vallarta, but we knew the office was off site from the airport. We were late for our flight, so we drove to the airport, and the agent at the airport took the car from us and drove it to the office with a very helpful attitude.Reviewed 2017 Feb 08
review fromkayak
8.4
Beware of the "mandatory" incs...Pros:The helpful friendly staff. The car was like new, and performed flawlessly.Cons:The Mexican office added around $600 for Mexican liability incs!! This is currently in dispute through Payless so I have good expectations that we can recover this unnecessary "mandatory" unexpected expense..Reviewed 2017 Jan 26
review fromkayak
2.0
Cons:the car was advertised at $1 a day but they insisted on this liability insurance that I already have with my own insurance and through amex so the car actually cost $46.00 a day not happy at all !!!Reviewed 2017 Jan 24
review fromkayak

Where can I find Payless car rentals in Puerto Vallarta?

Calle Av. Francisco Medina Asc, Payless car rentals

Address

Calle Av. Francisco Medina Asc

Hours

Wednesday08:00 - 22:00
Thursday08:00 - 22:00
Tuesday08:00 - 22:00
Sunday08:00 - 22:00
Friday08:00 - 22:00
Monday08:00 - 22:00
Saturday08:00 - 22:00

Phone

+52 322 221 0263

Address

Francisco Medina Ascencio 141

Hours

Wednesday08:00 - 22:00
Thursday08:00 - 22:00
Tuesday08:00 - 22:00
Sunday08:00 - 22:00
Friday08:00 - 22:00
Monday08:00 - 22:00
Saturday08:00 - 22:00

Phone

+52 33 3688 6609

Good to know

Most popular location

Calle Av. Francisco Medina Asc

Most popular car type

Economy

Top tips for renting a car from Payless in Puerto Vallarta

  • Economy rental cars from Payless in Puerto Vallarta are around 60% cheaper than other car types, on average

FAQs about renting a car from Payless in Puerto Vallarta