Book Europcar car rentals in Puerto Vallarta

Cons: I reserved the car, place my credit card info. And once I got their I got told yeah here's your reservation and we have your car. But a few minutes later they told me I didn't book it correctly and that they didn't have a car for me. It was extremely frustrating because then I had to try and find a new car rental that same day. Very poor service.

Pros: They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.

Cons: Everything could have been better

Cons: The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.

Cons: was forced to buy additional insurance

Pros: Not much

Cons: Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.

Reservation was not respected, was told it was not guaranteed

Cons: Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.

Don’t rent from europcar

Pros: Nothing

Cons: They had no car got us when we arrived. Said they gave it away when we arrived an hour late.

They did not have the car

Cons: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.

Really bad experience

Pros: Nothing to like

Cons: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.