Book Europcar car rentals in Puerto Vallarta

Reviews for Europcar in Puerto Vallarta

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Traveler rating

Excellent

3

Good

1

Okay

1

Mediocre

10

Poor

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2.0

Beware Friends! This is a total cash grab! I used Kayak to rent a car in Mexico. What they failed to include in the advertised price was the cost of insurance. The company I my rental was through would only allow you to take the car if you used their insurance or paid the total value of the car up front! Yes that’s right they wanted $14 000.00US. This was false advertisement on Kayak’s part. The price should have included the cost of the non-negotiable insurance price. The insurance was so expensive, we didn’t take the rental. We actually thought it might be a scam. They wouldn’t accept any insurance coverage you have on a credit card or through your own insurance company. The couple in front of us was sold insurance through the booking site AND the car company still would not accept it. Shame on you kayak for not including this information up front. I only found it after in the small print. You can start to fix this by including the total cost of the car + insurance and refunding me my money back.Reviewed 2022 Apr 05

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2.0

Cons:I reserved the car, place my credit card info. And once I got their I got told yeah here's your reservation and we have your car. But a few minutes later they told me I didn't book it correctly and that they didn't have a car for me. It was extremely frustrating because then I had to try and find a new car rental that same day. Very poor service.Reviewed 2021 Mar 22

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8.8

Pros:Staff was very friendly and helpful.Reviewed 2020 Mar 28

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2.0

Pros:They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.Cons:Everything could have been betterReviewed 2020 Mar 21

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4.4

Cons:The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.Reviewed 2019 May 28

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8.0

Pros:Onsite staff very friendly.Cons:Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.Reviewed 2019 May 15

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9.6

Pros:AbsolutelyCons:To be more clear with explanations of the total fareReviewed 2019 Feb 19

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2.0

Cons:was forced to buy additional insuranceReviewed 2018 Aug 08

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2.4

Pros:Not muchCons:Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.Reviewed 2018 Apr 30

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2.0

Reservation was not respected, was told it was not guaranteedCons:Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.Reviewed 2018 Jan 05

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2.0

Don’t rent from europcarPros:NothingCons:They had no car got us when we arrived. Said they gave it away when we arrived an hour late.Reviewed 2017 Nov 15

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2.0

They did not have the carCons:They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.Reviewed 2017 Jun 26

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• 1.9 /10Payless Car Rentals at Puerto Vallarta
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• 5.0 /10Alamo Car Rentals at Puerto Vallarta

• What is the most popular rental car from Europcar in Puerto Vallarta?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Europcar in Puerto Vallarta.

• How many car rental locations does Europcar have in Puerto Vallarta?

  Europcar has 1 rental location in Puerto Vallarta. Take a look at our Europcar rental location map to find the best rental cars near you.

• Does Europcar have a car rental location at the airport: Ordaz airport (PVR)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Ordaz airport (PVR)?

  Yes