Cons: Rental wasn’t available. 7 people were ahead of me. Told 3-4 hours wait. Had to cancel.
Cons: Knowing that being under 25, I’d have to pick a non premium vehicle. In the future, that should be written, so when I get to the place to pick up the vehicle I had selected
Pros: Very efficient staff—I was in my car in less than 5 min from arriving at the counter
Cons: I wanted a compact car, but the key to it was misplaced so I was given a “free upgrade” to an SUV. It was a definite upgrade in car, but as the city I was driving in had narrow streets and park places, I was wishing I had the compact instead. Really think twice about accepting an alternate class of car and if it will suit your needs as well.
Pros: Arrangements made ahead of time were all right at pick up. Fairly quick pick up, quite straight forward. Super easy drop off.
Cons: Would have preferred to pick a car from a few choices. The car was fine, economical on fuel but a little low to the ground for a few passengers.
Pros: The staff was very friendly and made the process quick.
Pros: Quick drop off and pickup. No hassles or surprises
Cons: I ordered an economy car for better mileage and got a truck which handled terribly and sucked down gas.
Cons: under 25, I was tending to rent a suv and It was ok to do online. However, they said no when I was ready to pick up the car . I wish they can inform me early about not allowing people to rent a SUV who under 25before I am ready to drive the car.
Pros: The car was in very good condition
Cons: the staff that provided the car had only upselling in mind, it was very impolite. was unfriendly. took advange on us
Cons: The vehicle had garbage in it when picked up. Pickup was unpleasant. Despite specifically booking the vehicle, the agent tried to upsell us on a different vehicle which was not suitable to our needs. When we declined, he seemed personally offended and was difficult for the rest of the interaction.
Pros: Friendly staff. Cost efficient. Back up camera, Sirius radio, smooth ride, quiet engine.
Cons: Rented a 6+ seater and originally given a 5 seater. The headrests in the foldable back seat did not stay up. Had to jerry-rig them to stay up.
Cons: I was charged an extra fee not present on kayak
Alamo has 1 rental location in Richmond. Take a look at our Alamo rental location map to find the best rental cars near you.
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