Book Routes Car & Truck Rentals car rentals in Richmond

Richmond, BC, Canada
17 Aug — 24 Aug
Same drop-off
Richmond, BC, Canada
Wed 17.08
Noon
Wed 24.08
Noon
Driver's age:

Pros

"Other than that, ."(in 2 reviews)
"Yes friendly & helpful."(in 37 reviews)
"Drop off n simple."(in 3 reviews)

Cons

" them again!"(in 9 reviews)
"We will Routes again!"(in 9 reviews)
"Will this company again."(in 9 reviews)

Reviews for Routes Car & Truck Rentals in Richmond

Overall Rating7.0 GoodBased on 111 reviews
Cleanliness
7.4
Comfort
7.4
Overall
6.9
Pick-up/Drop-off
6.6
Value for money
7.3

Recent reviews

Traveler rating
30
12
2
19
0
Find reviews that mention:
10.0
Service is fast the cari is good and very clean no much more to say excellent ..Reviewed 2022 Aug 04
review fromkayak
2.0
I am Brazilian and I rented a car through princeline via Kayak on 07/21/2022 for a daily rate starting on 07/22/2022 at 9:00 and return on 07/23/2022 at 9:00. trip number 120-466-195-17 Routes Car Rental Car Rental Confirmation Number: NRLPPye00553009 paid in advance with My Visa credit card totaling CAD 116.28. When I arrived at the Routes Car Rental store at the scheduled time, the rental agent refused to Carry out the rental of the car, claiming that the company would not rent to a foreigner Brazilian nationality who did not have an international driver's license. I asked her to cancel my payment because according to her it was the company's policy not to rent to Brazilians, that is, it was an initiative of the rental company not to rent me. So she said that the cancellation and refund of the amount paid would have to be directly with the website that sold me the service, in this case you. My daughter , who speaks English , called the priceline customer service and the attendant said he would confirm with Routes and in then me I would email you the solution. Until the At the moment I have not received any email and The amount was debited from my credit card. I request a return and the due refund of the amount charged because the company Routes did not provide the service to me, alleging the company's internal policy Yours sincerelyReviewed 2022 Jul 24
review fromkayak
10.0
Everything went smooth and it was really easy to rent a car from here.Reviewed 2022 Jul 23
review fromkayak
6.0
It a bit priceyReviewed 2022 Jul 23
review fromcheapflights
8.0
Vehicles where newer models but cleanliness was not satisfactory. Under staffed on Sundays.Reviewed 2022 Jul 12
review fromkayak
2.0
The rental company was unreachable by the online mentioned phone numbers and could not get them on the phone for picking up at the airport. Signage was nog there and no one had information. When booking another car, Routes car services billed a charge to the creditcard which i am not happy with. Very poor service.Reviewed 2022 Jul 10
review fromkayak
2.0
Booked a small car a month ago then called them 3 days ago before reaching the airport and confirmed my booking and the lady sent me email about the confirmation and mileage rules , then when I reach the airport coming from AB , I saw a women with a baby was fighting with the shuttle’s driver , then reached the office to get the car, then was my turn and the guy at the office said I don’t have a car for u come tomorrow !! I already paid on Expedia website .. so I got angry and shouted , then another guy came in and told him give her the white car and said to him secretly something which I did not hear… this is the customer service I faced when I arrived Vancouver. Not sure why we had to fight to get a car which I already paid for and confirmed!Reviewed 2022 Jul 06
review fromkayak
2.0
Routes is just very sloppy when it comes to being clear on what you’re getting charged for, it’s hard to get a hold of them on the phone there’s no one there to answer questions when needed. The car was good but the service wasn’t at all, never using routes againReviewed 2022 Jul 04
review fromkayak
2.0
We got to the office of the rental car. We waited 40 minutes in line up to get an agent just for them to tell us cannot leave PC. We were going to the states for the weekend did not get a reimbursement of the money we paid onlineReviewed 2022 Jun 28
review fromkayak
2.0
Extremely poor customer service and policies. No cooperation with customersReviewed 2022 Jun 26
review fromkayak
6.0
Good price. Shuttle service was there in a timely manner. Short staffed when picking up and dropping off. Hard to get a hold of by telephone.Reviewed 2022 May 16
review fromkayak
2.0
I was given a very big car (a van) when all I needed was a compact car! Which meant I had to pay a fortune to fill it up! The staff member was not friendly at all and said they cannot accommodate my request and this this the only car size they have! I felt cornered, either I accept this car or walk away without a car!! Beware when you book with this company, don’t pick ‘Supplier’s Choice’ or ‘Special Cars’ (unless you need a van) as I believe it is a trap to make clients rent the cars that are not in demand!! Overall, I am not happy with the experience with Routes!Reviewed 2022 May 09
review fromkayak

Where can I find Routes Car & Truck Rentals car rentals in Richmond?

9200 Bridgeport Road, Routes Car & Truck Rentals car rentals

Address

9200 Bridgeport Road

Phone

+1 604 370 4445

Good to know

Most popular location

9200 Bridgeport Road

Most popular car type

Compact

Top tips for renting a car from Routes Car & Truck Rentals in Richmond

  • Compact rental cars from Routes Car & Truck Rentals in Richmond are around 71% cheaper than other car types, on average

FAQs about renting a car from Routes Car & Truck Rentals in Richmond