Book Routes Car & Truck Rentals car rentals in Richmond

Reviews for Routes Car & Truck Rentals in Richmond

Recent reviews

Traveler rating

Wonderful

13

Very good

6

Good

0

Okay

6

Fair

0

Mediocre

0

Poor

30

10.0

This was one of the best car rental services I’ve ever used! It’s a small company but entirely worth it! Once we figured out the process to get to our curtesy shuttle, everything was so smooth! 🙌🏼 The staff was friendly, helpful, knowledgeable, and kind! The rental was awesome, and we will absolutely be using this service again when we return to Vancouver. I really don’t think we will be going anywhere else- this company has it all and their vehicles are wonderful! Found our new favourite car rental spot! 🥰Reviewed 2023 Sep 26

review from

2.0

Terrible. Scammy. Tried to say mileage wasn't included even though the rental clearly said it wasReviewed 2023 Sep 06

review from

2.0

I waited in a line up for 2 hours to check in and when I finally got to the counter thewy wanted to upcharge me for extra miles (even though I had paid extra for "unlimited" mileage. Clerk said it was unlimited but "capped". Crazy. Anyway bottom line is I did not rent the car and need a refund of my deposit of $173.??Reviewed 2023 Aug 30

review from

10.0

Business needs more people to work the front desk and check-in/drop-offs during peak hours.Reviewed 2023 Aug 21

review from

2.0

Terrible Customer service and overall a shitty experience with this company in particularReviewed 2023 Aug 18

review from

2.0

Poor directions on how to get the shuttle to the off airport rental site. Rented a car with a major crack in the windshield.Reviewed 2023 Jul 23

review from

2.0

I liked nothing. I never even picked up the truck because the clerk at the counter said they were going to charge for kilometers when the ad specifically stated unlimited kilometers. That is the only reason I rented it because of the unlimited kilometers and so this is absolutely false advertising and I want my refund of $88.00 back from priceline and if you don't refund me then I will be going to the better business bureau and also to consumer matters on global newsReviewed 2023 Jul 07

review from

10.0

Manager there was very passionate and kind. The experience and price point were great. They were accommodating to adjusted times for pick up and drop off. Would absolutely recommend and use Routes again.Reviewed 2023 May 23

review from

6.0

Pick up took over an hour. Car was given to me on 1/4 tank, no wiper fluid, half drank bottles of pop under the seats, and the control system was flashing “OIL CHANGE REQUIRED” from first pick up. Shuttle service to airport is a very nice touch. Great price for rental and a very nice new vehicle to drive.Reviewed 2023 May 21

review from

2.0

They never show up with the car, I called several time and never answer the phone, I was with an elder people waiting arc the airport for almost 2 hours for the car and never show up… I ended up spending way to more money in Uber because of that, I need to have my money backReviewed 2023 May 14

review from

10.0

Great experience! The prices were cheaper than another other competitor, and this is why I chose to book with routes. I had never booked with them before so didn’t know what to expect. I appreciate that there was a shuttle service from the airport to the car rental (it comes every 15 minutes). The employees were kind and it didn’t take very long to get the car. It was a bigger car than expected, which worked out really well for my friends and I on our road trip. The car was 2023 and super clean.Reviewed 2023 May 06

review from

8.0

Everything was as advertised in respect to cost, availability and vehicle. The location itself was a little slow but well worth the priceReviewed 2023 Apr 18

review from

More

• 7.5 /10Avis Car Rentals at Richmond
• 7.2 /10National Car Rentals at Richmond
• 6.1 /10Budget Car Rentals at Richmond
• 7.6 /10Alamo Car Rentals at Richmond
• 9.0 /10Enterprise Rent-A-Car Car Rentals at Richmond

• What is the most popular rental car from Routes Car & Truck Rentals in Richmond?

  Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals in Richmond.

• How many car rental locations does Routes Car & Truck Rentals have in Richmond?

  Routes Car & Truck Rentals has 1 rental location in Richmond. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

• Does Routes Car & Truck Rentals have a car rental location at the airport: Vancouver Intl airport (YVR)?

  No (According to our data)

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes