Book Routes Car & Truck Rentals car rentals in Richmond

Reviews for Routes Car & Truck Rentals in Richmond

Recent reviews

Traveler rating

Wonderful

16

Very good

9

Good

0

Okay

7

Fair

0

Mediocre

0

Poor

34

8.0

Good service!Reviewed 2024 Apr 22

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2.0

Forced to buy their insurance on the spot as they would not accept our insurance. Complete scamReviewed 2024 Apr 09

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2.0

The car and no windshield washer fluid, felt like we were being ripped off and no hustle with tired weary travellersReviewed 2024 Mar 24

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10.0

I really like how friendly and efficient they were. How quickly they gave me a shuttle back to the airport. Great experience with all the staff and the vehicle was awesome.Reviewed 2024 Jan 10

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2.0

Scam alert…. I’m shocked at Kayak that these people have so many scam alert and still allow them to rent their car. They didn’t fill up the gas tank and they said bring it back exactly where it is, only way possible is to fill it up to make sure exactly where it was. They refused to provide insurance while in Vancouver at a cost. This is unreal. In fact shame on Kayak for letting these people taking advantage of their customers. Lastly google showed them to be open at 7 AM and I got there at 7 due to my flight and they open the front door at 8. After my complain they said the contract shows 8 but google shows them at 7 AM. Overall it’s Kayak’s fault.Reviewed 2023 Dec 26

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8.0

Product and people were very good. The problem cropped up when we wanted to extend our rental a few days. I had a very good price and knew the daily charge would probably be higher. The increase to $20.00 per day was more than my original contract but that was only $80.00 for the four additional days. The problem cropped up when the “taxes and fees” were going to be an additional $70.00! I couldn’t get any information on the absurd fees considering I had already paid the fees when I paid for my original rental contract. A $70.00 fee on top of the daily rental charge really is absurd.Reviewed 2023 Dec 02

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2.0

HORRIBLE. THEY DID NOT RENT US THE CAR OR GAVE US A REFUND FOR THE INSURANCEReviewed 2023 Dec 01

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8.0

The original rental was great. Excellent price, nice vehicle, great staff. The problem came when we decided we would like to extend the rental by a few days. Routes wanted 3X as much per day for additional days which we were fine with. The whole thing fell apart when they came up with a $70.00 “fee” for extending our rental — essentially $80.00 rental charge topped with $70.00 fake fee. No thanks; it was cheaper to return the car as per the original rental and go elsewhere and rent a second car.Reviewed 2023 Nov 30

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10.0

Very fast at pick up and drop off. Kind a efficient serviceReviewed 2023 Nov 29

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10.0

Staff made the check in process quick and easy. They were well prepared when I arrived, which is nice and appreciated.Reviewed 2023 Nov 20

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2.0

We asked for a compact SUV, but got Durango which was big and not really cost effective. Vehicle was dirty inside the windows were filthy. Would not recommend this rental company.Reviewed 2023 Oct 23

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10.0

This was one of the best car rental services I’ve ever used! It’s a small company but entirely worth it! Once we figured out the process to get to our curtesy shuttle, everything was so smooth! 🙌🏼 The staff was friendly, helpful, knowledgeable, and kind! The rental was awesome, and we will absolutely be using this service again when we return to Vancouver. I really don’t think we will be going anywhere else- this company has it all and their vehicles are wonderful! Found our new favourite car rental spot! 🥰Reviewed 2023 Sep 26

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• What is the most popular rental car from Routes Car & Truck Rentals in Richmond?

  Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Routes Car & Truck Rentals in Richmond.

• How many car rental locations does Routes Car & Truck Rentals have in Richmond?

  Routes Car & Truck Rentals has 1 rental location in Richmond. Take a look at our Routes Car & Truck Rentals rental location map to find the best rental cars near you.

• Does Routes Car & Truck Rentals have a car rental location at the airport: Vancouver Intl airport (YVR)?

  No (According to our data)

• Does Routes Car & Truck Rentals offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes