Book National car rentals in Richmond

Reviews for National in Richmond

Recent reviews

Traveler rating

Excellent

8

Good

4

Okay

0

Mediocre

3

Poor

1

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great servicestaff was helpful

car was greatpick up and drop

pick up the carcustomer service

car availablegreat experience

2.0

Very poor communication and ability of customer service to sort even minor issues. Contradictory advice and poor systems.Reviewed 2022 Jun 05

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6.0

Car was very clean. Staff had no interest whatsoever. I had to go to another desk as no National staff were there. Very poor.Reviewed 2022 May 23

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1.9

There was no shuttle to take me to the off site pickup and no offsite address was given to me. I picked up the car at the Vancouver airport where they initially honored the kayak-National on-line price but charged me another $800. when I returned the car in perfect condition and fully gased. Customer Service processed my service objection but I haven't received confirmation of a charge reversal. I feel I've been scammed.Reviewed 2021 Sep 30

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7.9

We liked: the way we were treated by all the National folks. The car, a Hyundai Kona, was just perfect. I'd buy one if we didn't already have a year-old SUV. We didn't like: the really long line to get the car. The fact that while we thought we booked the car at the airport, we were actually supposed to pick it up elsewhere. And we really hated that we were charged a whole lot more for showing up early because of a last-minute flight change (although your agent was able to mitigate that a little).Reviewed 2021 Sep 17

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10.0

The best car rental we have ever had!Reviewed 2021 Jul 30

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9.2

Pros:Very easy and straightforward, fast service, great vehiclesCons:Prices need to be reduced a bitReviewed 2020 May 06

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8.8

Pros:Staff friendly, solve our needs. The pick up and drop off was very easy.Cons:O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really niceReviewed 2019 Aug 30

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6.4

Cons:Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.Reviewed 2019 Aug 22

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8.8

Pros:Staff on the phone helping make modification to rental and at pick up point were helpful, friendly and efficient.Cons:I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.Reviewed 2019 Aug 09

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7.6

Pros:I regularly use national for all my business travel. They have great cars and great customer service when you BOOK THROUGH NATIONAL.Cons:National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.Reviewed 2019 Jun 23

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2.0

A rental nightmarePros:Turning the car in at Seattle was as should have been.Cons:Overpriced!!! $630 for 2 days. We went to the National counter at Vancouver, and were told that they did not handle my rental. That I had to go to the South terminal. No instructions on how to get to the South terminal were given. We went around the airport lugging 5 suitcases and an infant for over 1 1/2 hours until a bus driver told us how to get to the remote terminal. I will avoid renting from National ever again.Reviewed 2018 Aug 30

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8.8

Receiving my carPros:Received a complimentary upgrade based on the fact that my car class was not availableCons:Transaction was completed with the agent but needed to wait while the manager handled the process of picking out my vehicle. I worked as a manager in rental car for 10 years and found this practice a bit strange. Also, we were asked to initial the vehicle inspection BEFORE we received and saw the car. This should never happen. The inspection should be done WITH the customer before they get the car. NATIONAL should know better than this.Reviewed 2018 Aug 26

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• What is the most popular rental car from National in Richmond?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from National in Richmond.

• How many car rental locations does National have in Richmond?

  National has 2 rental locations in Richmond. Take a look at our National rental location map to find the best rental cars near you.

• Does National have a car rental location at the airport: Vancouver Intl airport (YVR)?

  No (According to our data)

• Does National offer shuttle or airport pick-up services from Vancouver Intl airport (YVR)?

  Yes