Guest reviews
Overall rating
8.1
Excellent
Based on 29 reviews
Cleanliness
8.6
Comfort
8.5
Pick-up/Drop-off
8.0
Value for money
7.5
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Pros
"Good car with low mileage"
(in 349 reviews)
"Easy pickup and drop off"
(in 174 reviews)
""Great service, with great efficiency.""
(in 185 reviews)
Cons
"No cars available despite confirmation."
(in 276 reviews)
"Car had terrible smell."
(in 269 reviews)
"Car had terrible smell."
(in 273 reviews)
Recent reviews
Traveler rating
9
3
0
0
3
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
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9.2
Pros: Very easy and straightforward, fast service, great vehicles
Cons: Prices need to be reduced a bit
review from
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8.8
Pros: Staff friendly, solve our needs. The pick up and drop off was very easy.
Cons: O think the prices can lower a little more. There’s no need to charge so much, or you may have an insurance package less expensive. Otherwise it was really nice
review from
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6.4
Cons: Got the run around. Had to pay additional cab fare because terminal location was closed for the day. Was told to return to main airport and subsequently tried to charge us 3x the original amount.
review from
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8.8
Pros: Staff on the phone helping make modification to rental and at pick up point were helpful, friendly and efficient.
Cons: I know it’s the busy season and this was a one way rental but very expensive for a few hour rental.
review from
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7.6
Pros: I regularly use national for all my business travel. They have great cars and great customer service when you BOOK THROUGH NATIONAL.
Cons: National had originally told me they didnt have any cars, however I was able to book one through kayak. After booking with kayak my company contract with them was somehow no longer valid even though I had to still pay and do everything through National.
review from
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2.0
A rental nightmare
Pros: Turning the car in at Seattle was as should have been.
Cons: Overpriced!!! $630 for 2 days. We went to the National counter at Vancouver, and were told that they did not handle my rental. That I had to go to the South terminal. No instructions on how to get to the South terminal were given. We went around the airport lugging 5 suitcases and an infant for over 1 1/2 hours until a bus driver told us how to get to the remote terminal. I will avoid renting from National ever again.
review from
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8.8
Receiving my car
Pros: Received a complimentary upgrade based on the fact that my car class was not available
Cons: Transaction was completed with the agent but needed to wait while the manager handled the process of picking out my vehicle. I worked as a manager in rental car for 10 years and found this practice a bit strange. Also, we were asked to initial the vehicle inspection BEFORE we received and saw the car. This should never happen. The inspection should be done WITH the customer before they get the car. NATIONAL should know better than this.
review from
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9.2
Good cars; Good Service; One-Way Rentals too expensive
Pros: Friendly, fast service and great quality cars.
Cons: One-way rental YVR-SEA was $250 a day. It doesn't have to be that much!
review from
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10.0
Awesome experience
Pros: Ease of rental and return.
Cons: Paying for an extra driver.
review from
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2.0
Pricing Inconsistency
Cons: When I arrived I was quoted a price of C$680 (CAD) when I had originally been quoted C$420 (CAD) when I reserved it. When I questioned the woman told me the price was the price. Awful experience. I will not be using this service again.
review from
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10.0
Pros: your associates were able to change my pickup and return locations. very convenient.
review from
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8.4
Rocky Start turned out well
Pros: We left our passports in the vehicle when we dropped it off. Fortunately I realized it before we left town. I went back over to the return place and they were able to find and recover our passports. They could not have been more helpful.
Cons: When we got to the Vancouver Airport (old one) the rental desk was closed and it said no cars available. I used the phone on the counter and called the new airport rental and they said come over and they would take care of me. Apparently renting from the old airport is cheaper so folks need to check the address of the airport and not just assume it is "the one and only airport". The inconvenience and extra cab fare were the only drawbacks to an otherwise excellent experience.
review from
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