Guest reviews
Overall rating
8.1
Excellent
Based on 108 reviews
Cleanliness
8.6
Comfort
8.4
Pick-up/Drop-off
7.8
Value for money
7.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
22
11
7
3
5
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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4.4
Cons: Wish they would stop classifying “luxury” vehicles as a regular domestic POS
review from
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10.0
Pros: The owner is awesome; I've rented from here before and he makes every interaction unique. I'd recommend the Richmond location specifically because of that owner.
Cons: N/A
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8.8
Pros: Friendly staff
Cons: I wasn't counseled about the inability to pay for cashless tolling and now the company gets to charge me an additional fine. Seems to be true for multiple rental car companies though
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10.0
Pros: fast, convenient, super nice attendants for pick up and drop off!
review from
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6.8
Pros: Quick and easy pick up and drop off
Cons: Staff constantly interrupting and not listening at pick up. Trying to upwelling, cold and uninterested service Food and drinks underneath the front seats Not a sparkling clean car
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9.2
Cons: Check-in to pick up very slow
review from
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2.0
Pros: nothing - staff were rude and not at all helpful
Cons: everything - will NEVER EVER use Avis again
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2.0
Pros: nothing - the staff were rude and not at all helpful
Cons: everything
review from
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7.6
Pros: Good car
Cons: Wait time in line when renting the car Vancouver
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7.2
Pros: The car was nice.
Cons: Avis could have been more transparent about the fees that were added on during the pick up. There was an 18% location fee just because we were picking up at the airport. The staff was not knowledgeable on what these extra taxes were for.
review from
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6.4
Cons: The car you reserve never seems to be available when you get to the counter. After the routine try at an upsell, you are then made to wait "as no cars available right now"
review from
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8.4
Pros: Alfonso was very helpful.
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FAQs about renting a car from Avis in Richmond
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