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2.0
They didn't have a car for me. I had to look with other companies and they never even called to let me know ahead of timeReviewed 2022 Jan 03
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8.0
Pros:The staff was friendly and helpful. The dropped off of easy.Reviewed 2021 Jun 27
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6.0
Cons:We we’re lied to about the deposit, on top of being charged for a full tank of gas when it was returned full. Horrible experienceReviewed 2020 Dec 17
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10.0
Cons:They doing a excellent job in the process to give you a car you likeReviewed 2020 Oct 05
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9.2
Pros:Friendly staff, nice SUV for the price.Cons:The reservation was for a midsize SUV. I was first offered a Suzuki Vitara. Smaller than what I reserved. They did switch me to the vehicle I requested.Reviewed 2020 Feb 08
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2.0
Pros:The guy was unhelpful and very rude, he talked to us with Attitude, we asked for a supervisor or manager and he was i’m the manager and i have the final answer.. after 5 minutes of arguing he decided to call his manager only to say that my documents where expires which it wasnt true..Cons:You need to improve your Human resources. We went from Santo domingo to Santiago just to pick that suv and at the end we had to leave to another rentalReviewed 2019 Aug 04
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2.0
Pros:The car we reserved was not available and we were forced to scramble and choose an another rental agencyCons:By actually having the car that was reserved.Reviewed 2019 Jul 27
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2.0
Pros:Well I did not have the pleasure to have one of your cars in my trip because when I arrived in the airport with my reservation, the was not car available. And if you look it for I made a reservation since May 22, 2019. One of the employee (Pedro) at the STI airport ignored my reservation.Cons:Not to uses this services any moreReviewed 2019 Jun 20
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10.0
Pros:Staff was very friendly and helpful i have a great experience with alamoCons:I had last minute changes to my rental location Everything was very smoothly no complaints.Reviewed 2019 May 20
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2.0
Pros:nothingCons:The ALAMO employee at the airport counter is running his own business. $600 is the lowest price you have to pay in order to have a car at the ALAMO rental car at the Santiago’s airport, while other car rental companies would charge halve that price.Reviewed 2019 Mar 31
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2.0
Cons:Alamo did not honor the reservation made through Kayak. I had reserved a Chevrolet Tahoe or similar through Kayak. Alamo informed me that I would have to pay $140 more per day in order to rent that type of vehicle. I attempted to speak with management in the Dominican Republic to no avail.Reviewed 2019 Feb 19
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2.0
Cons:Price change at counterReviewed 2017 Feb 27
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