Cons: We we’re lied to about the deposit, on top of being charged for a full tank of gas when it was returned full. Horrible experience
Cons: They doing a excellent job in the process to give you a car you like
Pros: Friendly staff, nice SUV for the price.
Cons: The reservation was for a midsize SUV. I was first offered a Suzuki Vitara. Smaller than what I reserved. They did switch me to the vehicle I requested.
Pros: The staff working at Alamo are thieves. Worst service ever. Don’t rent from these people. I had a reservation and when they asked me to get their insurance policy, I told them that my credit card covers for it. The staff then said that they didn’t have any vehicles available. They want people to get their insurance by force. Don’t rent from them.
Cons: Fire the Alamo entire staff there.
Pros: I made a reservation at the company to pick them up in Santiago de los Caballeros when he arrived at 4 in the morning, the person who is on duty tells me that he does not have a car available to give me to me and it also happened to my aunt who also traveled together , which had no car for either of us, I don't know what happened because they sent the money saying that the car was going to be ready waiting for us to reach the Dominican Republic.
Cons: I made a reservation at the company to pick them up in Santiago de los Caballeros when he arrived at 4 in the morning, the person who is on duty tells me that he does not have a car available to give me to me and it also happened to my aunt who also traveled together , which had no car for either of us, I don't know what happened because they sent the money saying that the car was going to be ready waiting for us to reach the Dominican Republic.
Cons: Went to the airport counter. Was told no car available even though haf confirmation email and number. All plans spoilt. Cannot believe this
Cons: Trying to not cancel reservations for nothing, they cancel mi reservations and I went at airport no body can pick me up, I had to go to another company to rent , and pay a lot of money, know difficult I used Alamo again, no very good experience!
Cons: I Didn’t rent the SUV. They didn’t have the SUV reserved plus if wanted the SUV reserved, I needed to pay more. They wanted me to pay more than the price reserve.
Pros: The guy was unhelpful and very rude, he talked to us with Attitude, we asked for a supervisor or manager and he was i’m the manager and i have the final answer.. after 5 minutes of arguing he decided to call his manager only to say that my documents where expires which it wasnt true..
Cons: You need to improve your Human resources. We went from Santo domingo to Santiago just to pick that suv and at the end we had to leave to another rental
Pros: The car we reserved was not available and we were forced to scramble and choose an another rental agency
Cons: By actually having the car that was reserved.
Pros: Well I did not have the pleasure to have one of your cars in my trip because when I arrived in the airport with my reservation, the was not car available. And if you look it for I made a reservation since May 22, 2019. One of the employee (Pedro) at the STI airport ignored my reservation.
Cons: Not to uses this services any more
Pros: Staff was very friendly and helpful i have a great experience with alamo
Cons: I had last minute changes to my rental location Everything was very smoothly no complaints.
Alamo has 2 rental locations in Santiago de los Caballeros. Take a look at our Alamo rental location map to find the best rental cars near you.