Guest reviews
Overall rating
7.2
Good
Based on 23 reviews
Cleanliness
7.3
Comfort
7.1
Pick-up/Drop-off
7.3
Value for money
6.9
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
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2
2
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Find reviews that mention:
customer service
car was clean
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great car
easy drop
friendly staff
great service
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airport location
great experience
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7.2
Pros: Check in/out was quick and efficient
Cons: Car was beat up for only having 24k miles and was not comfortable for a long voyage. We made the best of it.
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10.0
Pros: Drop was a breeze; excellent care
Cons: The check in process could be quicker, it took too long
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10.0
Pros: value for money; quick service.
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2.0
Cons: Gave me the wrong pick up time so when I showed up they were closed. The 800 number offered no help and were clueless as to how to resolve the issue...i.e. Get me another car asap from the nearest location. I cancelled the reservation and hertz made it happen with no effort on my part.
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4.4
Kayak booked for wrong location
Pros: I booked a rental car to be picked/dropped at Baltimore airport through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY. the Avis staff at BWI airport was good and helpful. Avis 800 customer care sucks, was dishonest and quoted much higher price than that quoted at the airport office.
Cons: I booked a rental car to be picked/dropped at Baltimore airport on 07/09/2017 through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY.
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4.0
Stained car
Cons: Looks like a crime scene cleaned up poorly
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5.6
No after hours drop off
Pros: Convenient location for drop off.
Cons: Could not do an after-hours drop-off at Baltimore location, which meant we had to pay for a night of parking though we were done with the car.
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10.0
Quick and smooth service
Pros: Excellent experience, no waiting, quick service, everyone was polite. Mitsubishi lancer I got as a compact was surprisingly good car and comfortable, too. Would rent again.
Cons: Nothing went wrong
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8.0
Need more agents
Pros: The car was new.
Cons: At check in and return, there was only 1 agent and a long waiting line. There was nowhere to park to drop off the car.
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4.0
Cons: Car broke down on the road. Roadside assistance had very unsatisfactory response.
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FAQs about renting a car from Avis in Baltimore
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Does Avis have a car rental location at the airport: Reagan-National airport (DCA)?
Does Avis offer shuttle or airport pick-up services from Reagan-National airport (DCA)?
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