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2.0
I eventually got a car and the staff was doing their best.Reviewed 2022 Jul 20
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2.0
The place we were told to pick up our car was a damaged, closed building and we were stranded without a car. Support could not help us and we had to scramble to rent from another agency. Truly awful experience!Reviewed 2022 Jun 27
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8.0
To have a toll pass.Reviewed 2022 Apr 10
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4.0
Pick up was fine but no one at the drop off site also i was overcharge for insurance that i didnt wantReviewed 2022 Feb 14
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1.9
Avis cancelled the car I reserved because they overbooked. I was on my way to pick it up when I was notified. Avis didn’t properly cancel the reservation; I paid for the insurance up front and can’t get it refunded.Reviewed 2021 Oct 12
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10.0
All around service and process was excellent. Price was extremely high but it appears there’s a supply and demand issue among ALL rental car co’s driving up the price since COVID and maybe due to fleet reduction. But now everybody is traveling and not enough cars.Reviewed 2021 Jul 19
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8.0
Pros:Check in/out was quick and efficientCons:Car was beat up for only having 24k miles and was not comfortable for a long voyage. We made the best of it.Reviewed 2021 Mar 21
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10.0
Pros:Drop was a breeze; excellent careCons:The check in process could be quicker, it took too longReviewed 2019 Oct 28
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10.0
Pros:value for money; quick service.Reviewed 2017 Sep 09
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2.0
Cons:Gave me the wrong pick up time so when I showed up they were closed. The 800 number offered no help and were clueless as to how to resolve the issue...i.e. Get me another car asap from the nearest location. I cancelled the reservation and hertz made it happen with no effort on my part.Reviewed 2017 Aug 11
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4.4
Kayak booked for wrong locationPros:I booked a rental car to be picked/dropped at Baltimore airport through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY. the Avis staff at BWI airport was good and helpful. Avis 800 customer care sucks, was dishonest and quoted much higher price than that quoted at the airport office.Cons:I booked a rental car to be picked/dropped at Baltimore airport on 07/09/2017 through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY.Reviewed 2017 Jul 11
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5.6
No after hours drop offPros:Convenient location for drop off.Cons:Could not do an after-hours drop-off at Baltimore location, which meant we had to pay for a night of parking though we were done with the car.Reviewed 2017 Apr 23
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