Book Hertz car rentals in Baltimore

Pros: Not much.

Cons: The location was incredibly understaffed. I waited over an hour to get my car because they only had one person working for multiple rental agencies. When I got the car, it had a large gash in the front tire and had to be replaced. All told, it took 2 hours to get the car. Hertz needs to staff their locations with an appropriate amount of people to service the number of customers they get.

Pros: Convenient shuttle, but that is about it.

Cons: Car was not available. 4.5 hour wait at 1am in the morning with a family waiting

Pros: I liked the attendant, Natlin.

Cons: Everything else was awful! The rental was extremely dirty and due to the lack of cleanliness I stuck my finger in someone’s leftover food during a pandemic.

Pros: The people are very friendly.

Cons: I had to wait over one hour forty minutes them to get the car. Which made me three hours late for work.

Pros: Pick up and drop were easy

Cons: The cars paint was terrible and the interior glass was filthy. Also smelled of smoke and had cigarette burns in the drivers seat

Pros: When we arrived there was no one at the counter. After waiting ten minutes, the agent came and was downright rude. Although we had booked the car in advance she claimed there were no cars on the lot for us to take. We were left stranded without transportation. I was highly disappointed at how we were treated and would not recomend using them. Additionally, I had purchased an insurance policy with the car and only the car rental was canceled not the insurace I booked. I would like a refund for my insurance.

Cons: Don’t use them you will be disapointed