Cons: The pick up process was stressful
Pros: Not much.
Cons: The location was incredibly understaffed. I waited over an hour to get my car because they only had one person working for multiple rental agencies. When I got the car, it had a large gash in the front tire and had to be replaced. All told, it took 2 hours to get the car. Hertz needs to staff their locations with an appropriate amount of people to service the number of customers they get.
Pros: Convenient shuttle, but that is about it.
Cons: Car was not available. 4.5 hour wait at 1am in the morning with a family waiting
Pros: I liked the attendant, Natlin.
Cons: Everything else was awful! The rental was extremely dirty and due to the lack of cleanliness I stuck my finger in someone’s leftover food during a pandemic.
Cons: Nothing. Excellent service
Pros: Helpful staff, hassle-free, fast service
Cons: Costs a bit more, but you pay for the good service and convenience.
Pros: The people are very friendly.
Cons: I had to wait over one hour forty minutes them to get the car. Which made me three hours late for work.
Pros: Pick up and drop were easy
Cons: The cars paint was terrible and the interior glass was filthy. Also smelled of smoke and had cigarette burns in the drivers seat
Pros: When we arrived there was no one at the counter. After waiting ten minutes, the agent came and was downright rude. Although we had booked the car in advance she claimed there were no cars on the lot for us to take. We were left stranded without transportation. I was highly disappointed at how we were treated and would not recomend using them. Additionally, I had purchased an insurance policy with the car and only the car rental was canceled not the insurace I booked. I would like a refund for my insurance.
Cons: Don’t use them you will be disapointed
Pros: The drop off was super easy. Excellent customer service.
Cons: I was completely satisfied with Kayak and Hertz.
Pros: I see To checking Out
Cons: They need more people to work but I waiting two hours to get a car
Pros: Car worked for what we needed
Cons: Didn't really know about extra 200$ hold. Prepaid ahead and didn't plan for it
Hertz has 3 rental locations in Baltimore. Take a look at our Hertz rental location map to find the best rental cars near you.