Guest reviews
Overall rating
7.4
Good
Based on 50 reviews
Cleanliness
8.1
Comfort
7.9
Pick-up/Drop-off
7.0
Value for money
7.0
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
11
5
5
0
5
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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10.0
Pros: yes
Cons: all was good
review from
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10.0
Cons: Great experience renting Avis through Kayak. Cheaper than direct, as was the insurance they suggested. Pick up/drop off at Barcelona airport was far less stressful than I imagined.
review from
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10.0
Pros: Very easy drop-off.
Cons: No problems at all.
review from
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4.8
Cons: Pickup customer service was deplorable. 2 hours with 4 people in front of us with a reservation.
review from
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7.2
Cons: We had to wait in line for 1.5 hours to get our car. Totally unacceptable and an amazingly inefficient system. The staff spent more time trying to upsell people on insurance, better cars etc instead of managing the crowd.
review from
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4.4
Pros: Nothing
Cons: It took 2 hours to pickup the car. There was only 4 people ahead of us in line. Super slow process to check in and get the car. The car they gave me didn’t seem to be in the luxury class I ordered. I will not rent here again.
review from
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5.2
Cons: Long line, car wasn’t clear. I found invoices and medicine from previous customer.
review from
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6.4
Cons: At drop off i returned the car after hours. The next day i tried calling the C/Pallars office in Barcelona 10 times to confirm that they closed the contract. They would not answer. i called the main number give times, they wouldn't answer. Wtf Avis?!?
review from
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10.0
Pros: Drop off was super easy!
Cons: Wayward signs in the airport to find Avis rental area could have been better. Took us a while to figure it out.
review from
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2.0
Cons: There was no car available even though i reserves ahead of time. Went to Sixt instead and they set me up with a car without reservation. So that says everything.
review from
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8.0
Pros: Super friendly staff! New car with lots of useful tech.
Cons: Not at all the car I ordered - A Hyundai is NOT a BMW. Hidden charges ($30 airport fee) and add-ons I didn't ask for (second driver, windscreen protection) almost doubled the price before I complained and they dropped some of them. Beware before signing.
review from
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5.2
Pros: Rental van was in great shape - very clean.
Cons: The location refused to honor the rate we had been provided by CarRentals.com via Kayak, despite my showing them the booking details, etc. Given that we had five people waiting to get into the car & proceed on our trip we had essentially no choice but to pay three times the price we were expecting.
review from
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- 25% of our users found rental cars from Avis in Barcelona for ₪116 or less
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