2.0
their customer service at the airport sucks, and when u return the car, they will find a way to charge you for anything that they find wrongReviewed 2023 Aug 17
review from![kayak]()
2.0
Horrible, the agent at pick up insisted we upgrade to an electric car, which absolutely sucked. Drive horrible. Got the car form hours after we picked it up. At drop off was accused of damaging the hub cap by a recently stoned dude and even though we insisted on talking with management was told basically too bad you owe us. Had to pay 100+€ for damage we did not create.Reviewed 2023 Jun 29
review from![kayak]()
2.0
I did not even re t the car & lost money as they charged the price of the rental in “partial insurance.” All of this is unethical sales practices designed around fine print clause—disingenuous sales. I was robbed in the end.Reviewed 2023 Jun 23
review from![kayak]()
2.0
1. Lots of upselling on car features. 2. Be aware of all dents and damages before the car is released to you. Take a lot of your own pictures with a date stamp 3. Ask for all receipts related to the gas filling or parking. I will NOT be renting from Hertz ever again. A lot of dishonesty in car rental practices.Reviewed 2023 Mar 08
review from![kayak]()
8.0
Nice, clean comfortable car. For some reason the pick up office in terminal 2 was closed for ten minutes as we arrived, but eventually the person working there arrived and we got our car.Reviewed 2022 Oct 18
review from![kayak]()
2.0
Wrong bill calculation! Charge 2 times more eventuallyReviewed 2022 Sep 27
review from![kayak]()
2.0
I wanted to extend my rental but online it said I had to phone the office and i phoned the office more than 6 times, selected ‘english’ and ‘current rental’ than waited about 10 rings before the computer disconnected me again and again and again so had to book a different car through a different agency for a week.Reviewed 2022 Sep 10
review from![kayak]()
2.0
I got the gas tank full with the care was told to return it filled, we did that and we were still charged over €90 for not filling the gas tank. I have both the receipt and video evidence of the tank being full, yet Hertz has not refunded the charge… still waiting (be very careful with them).Reviewed 2022 Sep 06
review from![kayak]()
8.0
Not related to the El Prat location, but I could not add my Hertz frequent traveller information without the reservation showing me accepting CDW, etc., so after a wasted hour on the phone I left it off, which meant the car was not ready to drive away as part of Hertz’s Gold program. Having rented from Hertz at this location multiple times I either get the hard sell on insurance, bigger car, etc. or what appears to be frustrated agents when they realize they cannot up-sell me. This time, however, at least they gave me a nice (brand new) car that was not the smallest possible for its category. I also had a scratch on the bumper on return and they handled it very efficiently and in a friendly manner, just matter of fact noting it, not giving me a hard time. By the time I had boarded the plane I had the receipt, including a very reasonable small fee for the scratch, sitting in my inbox.Reviewed 2022 Aug 31
review from![kayak]()
2.0
The car was nice and clean. I was quoted €200 for 3 days but received a bill for €426 which I will definitely be disputing!Reviewed 2022 Aug 24
review from![kayak]()
2.0
Was unable to rent the vehicle as only one person on staff, and they seemed overwhelmed with the three renters in front of me.Reviewed 2022 Jul 05
review from![kayak]()
2.0
Turn's out my car was without any insurance had to pay about 50 or more euros for insurance... And there was a deposit wich nobody told before... Total cost of the car was 390,- for 1 day opel corsa.Reviewed 2022 Jul 04
review from![kayak]()