Pros: The staff was friendly and helpful
First day in business?
Pros: I liked the gas mileage of the car.
Cons: Agent at counter advised they did not have the full-size car I ordered, she had no idea of the different insurance coverages offered and what each one covered, told me to return the car with a gas receipt to prove I bought the gas that would be in the car, had to walk at least 1/4 mile to reach the car I rented, the rented car was dirty and had a service light on along with a low tire pressure light, I was advised there “may or may not” be someone there to receive my car upon return so I was to fill out the mileage, gas, condition report at drop off. I could go on but why bother, no more AVIS for me - very unprofessional.
Cons: The car smelled terrible like smoke. That’s not good when it’s 97 degrees out and you have to have windows closed with air on. It gave me a terrible headache.
Pros: Comfortable and lots of room
Cons: My pick up time was for 8 am cause was going out of time. Person was late getting to work to open store so my trip start time was delayed by 30 minutes.
Pros: Car rental staff was nice, the location can't be beat--just get off the down escalator right by Baggage Claim and there it is!
Cons: Renters were at the mercy of whoever looked at the long list of reservations and did not authorize delivering more cars for rental until an SOS from the desk staff. Waited over an hour for cars to be available so they could rent them--NOT professional at all and very unhappy customers!
Pros: Fast customer service.
Cons: Selection of cars.
Pros: ease of pick up and drop off
Pros: Easy check in and drop off. Moved quickly out of airport at arrival and through checkout on departure.
Cons: Directions at drop off could be displayed more prominently. Sign on stand at head of drop off lane, versus laying on floor. Posted at beginning of drop of lane versus at the head since parking is to fill available spaces which might just be taken up by the time you see the sign.
Pros: Super easy to drop off. Friendly too.
Pros: Convenience and trouble free
Very friendly and knowledgeable personnel at pick up and drop off.
Pros: Girl at pick up very costumer focused and helpful. When we dropped off the car we left our mini pad in o e if the compartments. I rang after the fact and lady came all the way round to where we were at the other side of the airport and returned it. Really good service. I switched to Avis after a v poor experience with another provider and will be using them again.
Pros: Was not able to get my rental through Avis, very poor service.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Avis in Huntsville.
Avis has 4 rental locations in Huntsville. Take a look at our Avis rental location map to find the best rental cars near you.