Guest reviews
Overall rating
8.2
Excellent
Based on 30 reviews
Cleanliness
8.3
Comfort
8.4
Pick-up/Drop-off
8.1
Value for money
8.0
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
10
0
0
1
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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8.4
Pros: The agent accommodated our change request at the desk efficiently and the upgrade was more than satisfactory.
Cons: Off hours drop off needs some work. There were no clear instructions or directions as to where to deposit the keys. I dropped them off at the unmanned desk. I never received a notice that the keys were accounted for.
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10.0
Pros: The staff was very helpful and attentive.
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3.6
Pros: I rented the car on Kayak for $135. When it was all said and done, it was $298. Nickel and diming you is not ok.
Cons: Charge what we originally ordered!
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10.0
efficient.
Pros: the computer automatically includes a partial fuel charge and the gentleman that checked in the vehicle had me go inside ant the customer relations person promptly removed that charge.. To me the tis caring about your customers.
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10.0
Pros: Great value and car. Very convinent location at the airport
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9.2
Pros: The gentlemen that checked us in at Cambridge was great. Thanks
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9.6
Pros: Loved the Ford fusion
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10.0
Pros: Awesome customer service
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10.0
Pros: easy drop off
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2.0
Hidden fees
Pros: Nothing
Cons: They did not verbally disclose a hidden fuel fee if you drive less than a pre-specified number of miles.
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10.0
Pros: As it was a drop off, comfort, cleanliness, and value do not apply.
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2.0
Cons: Never arrived
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