Guest reviews
Overall rating
7.8
Good
Based on 28 reviews
Cleanliness
8.3
Comfort
8.0
Pick-up/Drop-off
7.5
Value for money
7.6
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
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6.4
Pros: Online booking through Kayak was easy and affordable. Check out and check in were simple and efficient.
Cons: The vehicle had that specific aroma of one that had been smoked in. The company had probably paid a big fee to have cleaning done but the residual odor is still there, especially picked up by non-smokers. Sorry Avis, send it though the treatment another time.
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4.4
Pros: Staff was great and drop off easy.
Cons: I assumed there would be a shuttle to your off site location. The taxi ride there was $34.00.
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10.0
Pros: Staff friendly and respectful
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4.8
Pros: The counter person at pickup was an automaton with zero emotion and zero eye contact, canned responses. We were a chore, a task, a box to be checked - not a customer.
Cons: see above
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10.0
Pros: yes
Cons: good especially the after hr drop off
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9.2
Pros: Staff was friendly and accommodating. Drop off was easy.
Cons: Could have been cheaper
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5.2
Cons: My husband booked this rental with our company credit card and when I picked it up they refused to let me keep it on the card provided because my name wasn’t on the card. Even though our last names are the same. I ended up having to pay for it with our personal card. Very frustrating.
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4.0
Pros: Nothing. We will never use Avis again. And, have removed them from our company list as well.
Cons: Made us wait an hour for car. Tried to undersize us with car. Tried to get us to buy insurance we did not need. Car was dirty with open food from prior renter.
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10.0
Pros: Friendly and helpful staff, nice car.
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9.2
Cons: The head rest on the front seats were uncomfortable
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9.6
Technology Disconnect
Pros: Everyone I encountered was friendly and courteous -someone even brought the car curbside to save me the walk.
Cons: There was a disconnect between the online reservation and the one they had for me at the front desk. I didn't notice the mistake until I had already signed and headed to the car -so in spite of accepting an upgrade- I ended up with a notably smaller car than I had reserved.
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4.4
Disappointed
Pros: The vehicle didn't smell. That's the nicest thing I can think of.
Cons: I booked an economy car because of gas mileage on a drive from sgf to mci. I was "upgraded" when I got there to a gas guzzling SUV that was HUGE. I told them politely that I didn't want an "upgrade" and they said I had no choice as it was the only vehicle (even though I saw many more in the lot). They stated this is the only one I could take. I asked for any concession on price or a additional gas allowance of some sort considering this is not what I booked and was told they would check with a manager and let me know what they could do to help out. During my trip I received a message saying they could do NOTHING. :-( I paid top dollar for this vehicle for a few hour rentals. About $100!!! This is insane that they can give me a small credit for the additional gas and hassle. If I don't hear from someone I will NEVER rent from Avis again as well as share my review on social media sites. Not happy with my forced "upgrade".
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