Book Hertz car rentals in Springfield

Reviews for Hertz in Springfield

Recent reviews

Traveler rating

Wonderful

3

Very good

1

Good

1

Okay

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Fair

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Mediocre

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Poor

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10.0

All in all, we were impressed with the front desk service we received from Hertz. I am not as impressed with the telephone CS we received. We made the mistake of assuming that Hertz, like the other three car rental agencies we've dealt with, wouldn't charge for additional drivers. And I feel like this should have been plainer up front. When I learned that joining Hertz Gold-Plus Rewards would have saved us that fee, I enrolled in it and then attempted to add the existing rental to the membership. But it didn't work. I then reached out via phone to see if there as a workaround. There was not, according to the CSA I spoke with and I was stuck with what I had. However, when we went to the agency to pick up the car, and I set about adding my husband to the contract, the customer service agent there, happily added the rental to the membership and we were able to rent that car without further fees. Also, for the first time ever, we damaged a rental car. It was relatively minor (damaged bumper), but because we'd added the Loss-Damage-Waver, we weren't on the hook for any of the repairs. This was a huge relief. The vehicle was great--very comfortable and met our needs beautifully. Very satisfied with this.Reviewed 2023 Aug 10

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2.0

Didn't honor reserReviewed 2023 Feb 25

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2.0

I booked a car and when it came time to pick it up there wa no car available for me. I had to spend an additional $600 to find a car to use. Horrible experience. Will not use Hertz ever again.Reviewed 2022 Jul 27

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8.0

I appreciate itReviewed 2022 May 27

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10.0

Everything was great, car was ready, quick check out. My only issue is with the way the car insurance was handled. I paid an amount through Kayak which I found out was through a third party, which if I had an accident I would have been responsible to pay for the repairs and then would have been reimbursed through the third party. I'm sure this was disclosed in the fine print, but seems manipulative. I ended up paying an additional amount through Hertz directly, which would cover all repairs had there been damage or an accident.Reviewed 2021 Dec 30

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7.9

There were no vans on site when I arrive, the agent with National\Alamo inform my Enterprise agent that she had just gotten a van in. The van was washed and given to me. This was excellent merging of the three rental companies.Reviewed 2021 Oct 12

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10.0

It was very convenient to have the cars available just outside the terminal, no shuttle busses, etc. I was surprised at the high mileage, over 50,000, but didnt have any operational problems. The van was very clean and comfortable for 5 people plus our luggage.Reviewed 2021 Sep 17

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6.0

Pros:Drop off was quick and easy.Cons:The place was hard to find! It was behind a strip mall with no signage on the street. The inside of the car could have been cleaner especially during Covid. We had to wipe everything down with sanitizing wipes before our trip.Reviewed 2021 Jan 12

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2.0

HORRIBLE EXPERIENCEPros:NOTHING!Cons:Booked online during travel. Got confirmation. Then called to confirm location was at airport. Reached destination airport to be told wrong location... AND NO CAR at any location because they called me and because I didn’t answer res was cancelled. I’m flying... that’s why I needed a rental car?!?!?!!! Agents at desk just did not care at all. Will never use the brand again ever!!!!!!Reviewed 2018 Sep 18

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4.8

Altima conditionPros:Upon returning car, I expressed to clerk, Taylor, that front bumper was scratched when I initially picked up car. Taylor stated that wouldn’t be an issue since I initially picked up car in that condition.Cons:Receive phone call regarding scratched front bumper and I had to take the time to write an email and re-explain condition of car at time of pickup, along with pictures. Poor communication between the two Hertz car company. Customer service should have handled this situation. Hoping to soon be informed of the confirmation of my email.Reviewed 2018 Aug 03

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2.0

They cancelled, charged me and then I had to call 4 times for my $Pros:The fourth person I finally got to help me receive my money why backCons:The fact that I made a reservation. They called me to cancel it. Told me I would not be charged. Charged me fully then only gave half of my money back due to cancellation ! ( which they did due to lack of cars) then took me a week to receive the rest of my money.Reviewed 2018 Jul 22

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2.0

Cons:Never got the car. You cancelled my reservation. Worst service ever.Reviewed 2018 Jun 23

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• 6.7 /10Enterprise Rent-A-Car Car Rentals at Springfield
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• 6.9 /10Payless Car Rentals at Springfield
• 6.7 /10Budget Car Rentals at Springfield
• 7.6 /10Alamo Car Rentals at Springfield

• What is the most popular rental car from Hertz in Springfield?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Springfield.

• How many car rental locations does Hertz have in Springfield?

  Hertz has 3 rental locations in Springfield. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Springfield-Branson airport (SGF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Springfield-Branson airport (SGF)?

  Yes