Guest reviews
Overall rating
8.5
Excellent
Based on 25 reviews
Cleanliness
9.2
Comfort
9.0
Pick-up/Drop-off
8.4
Value for money
7.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
8
2
1
0
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Find reviews that mention:
customer service
car was clean
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great car
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friendly staff
great service
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great experience
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2.0
Pros: We liked our vehicle once we finally got what we thought we were getting. They did work with us on switching vehicles but we're not very happy about it.
Cons: The photo showed on line was iof a large van, not a minivan. We were paying about $1,500, which is a lot money for a rental vehicle. There were six adults and seven pieces of luggage. We traveled with the same group a couple of years ago and knew we needed a larger vehicle. However, when we got to Avis, they tried to send us with a minivan. We went back to the counter and they reassigned us vehicles four different times! It was a painful and lengthy process. In the end, we finally got an in between size vehicle, which worked out fine. It's just too bad they didn't give us what was pictured initially. We end up spending the first two hours of our vacation trying to get our rental vehicle straightened out, which was rather irritating for all of us!
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9.2
Pros: Staff friendly Drop Off easy Very good car
Cons: Check in is too long
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9.6
Smooth experience, just a bit expensive
Pros: Very easy for an American traveler with no European driving experience
Cons: The added fee of the insurance at the time of pickup was a bit of a shock.
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10.0
Pros: Check-out was fast and easy. Agent was very nice and extremely helpful
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10.0
Great staff in Zurich!
Pros: When I booked, the airport was not a drop off option. We picked the car up in Florence and was a one-way drop. When we got to the city location in Zurich, the attendant told us we could return at the airport, no problem, he reviewed the vehicle issues we had, made notes & programmed the airport location into our gps. Airport drop off was quick & easy.
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9.2
Pros: The car was great. Fuel efficiency is one of my main criterion and this car was excellent.
Cons: The drop-off location in Milano Centrale was hard to find in a little street very congested and not that near to the train station. I had to run to catch my train.
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6.8
Unconditioned costs
Cons: A lot of different additional costs, wich you have to pay
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9.2
Pros: great service, efficient, easy to understand
Cons: It's expensive in Europe!
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6.0
Not great
Pros: Avis agent treatment @ pick-up in Switzerland
Cons: Pick-up location very hard to find @ Zurich. Suddenly I get charged 80 euros more than the originally agreed price.
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6.8
Month rental from Avis
Pros: Relatively new car. Good instructions at pic up.
Cons: I choose Avis based on their online ads for a luxury car rental with a trunk. I called twice to confirm. Upon arrival the only car they had in that category was a station wagon.
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9.2
Pros: Everything about Avis was terrific
Cons: The Kayak site showed our pickup location being at the airport, but it was actually 30km away!
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10.0
Great car
Pros: Great brand new car loaded with features
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Where can I find Avis car rentals in Zurich?
Top tips for renting a car from Avis in Zurich
- Economy rental cars from Avis in Zurich are around 64% cheaper than other car types, on average