Cons: Crystal the manager was terrific so it couldn’t have been too much better.
She fixed a computer glitch that showed me bringing in the car with less miles than when I picked it up.
Pros: Horrible customer service. Nothing to like.
Cons: Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.
Pros: The staff was really friendly and polite
Cons: I wish I had received a larger car, since I'm tall.
Pros: Car was clean and well maintained without any smoke smell.
Cons: Having to go to the counter to get the car and then again to return it.
Efficient & Friendly
Pros: Well prepared staff made pick-up a pleasant experience. I was in and out quickly. Drop-off and billing was equally easy and efficient. High marks!
Cons: Pick-up location was further from downtown Eugene than I liked.
Pros: We got upgraded to a kia Sorento. We really enjoyed the vehicle, very comfortable, good gas milage.
Cons: The vehicle was not on-site when we arrived; they had to go get it. The price we paid was not the price stated when we made the reservation on-line. When we pointed out the discrepancy, the agent said she would figure it out and call us after we were on our way. She did not do this at any time. The vehicle was not clean when we when it was rented to us, outside or inside. Finally, several other people were in the place when were were waiting for our vehicle; two left in quite a huff. One said that their whole trip was ruined and the other said that they did not live up to what was promised or agreed to. Someone ended up picking her up rather than in a rental.
Pros: Pleasantly surprised to get a full-size hybrid
Cons: Getting it to start was not obvious!
Would not take credit card/debit card
Pros: Saved myself almost 300 dollars.
Cons: The fact wife did not have a car to use while on her visit.
Cons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork. Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins. It's a small airport but the service was cheerful and good.
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
Checkout a bit long1
Pros: Drop off was quick. Car drove great, had an issue but rental lacked manual to diagnose.
Cons: Check out took too long,and I am a “Fastbreak” Member. Rental lacked manual to troubleshoot questions that arose on trip. Budget is not digital, they are still dealing w/a ton of paperwork.
Budget has 2 rental locations in Eugene. Take a look at our Budget rental location map to find the best rental cars near you.