We were expecting a Mazda compact but were given a Chevy Malibu, but that turned out to be ok.Reviewed 2024 Aug 27
review from
2.0
Your website is messed up and myself and another customer in front of me both found out our rentals were from the town location not the airport despite our reservation saying otherwise when we made it.Reviewed 2023 Oct 15
review from
10.0
Quick and efficient communication concerning pick up and return of car. Will use again.Reviewed 2022 Oct 12
review from
10.0
This was the easiest car rental experience that I have ever had. The personnel in Eugene, Oregon were extremely helpful and very friendly and pleasant. I will definitely rent from this company again.Reviewed 2022 Jan 03
review from
2.0
Called me morning of my reservation to tell me they had no cars. Really screwed me.Reviewed 2021 Dec 29
review from
2.0
Upon arrival, found out my request for car pick up at the airport had been changed to another location. Hertz staff was completely unhelpful. Told me to call the other store. Coming internationally, didn’t have a phone that could call locally. Found a cab on my own to head to another location. $35 and an hour and a half later, finally arrived to the other Hertz location. (Remember I just got off a very long flight from overseas!) although the staff was very helpful, I had to pay extra to be able to drop the car at the airport upon drop off. I was offered a, “Im so sorry, when the airport is out of cars, they do this!” Very disappointing and made my trip exhausting. But most of all disappointed in the attitude and unwillingness to offer any help from the airport Hertz staff.Reviewed 2021 Nov 14
review from
10.0
Renting a car away from the airport was more affordable. After returning the rental car, they were helpful in finding me a taxi to get to the airport.Reviewed 2021 Oct 20
review from
6.0
Pros:Got the car pretty quickly once I got there. The gentleman was polite and kind.Cons:I was not aware that the car would not be available at the Hertz in the airport. This was nowhere to be found in the paperwork. I had to take an Uber to a Hertz 7 miles out and return the car there too, so I paid about $50 in addition to the rental cost. The car I was given was a minivan, not a sedan as agreed. We were told that's all they had. It was unwashed and had a missing hub cap top.Reviewed 2021 Mar 23
review from
8.0
Pros:Staff was friendly and helpful.Cons:The insurance coverage was too high and expensive.Reviewed 2020 Dec 07
review from
2.0
Pros:NothingCons:They closed early and didn't notify me so I didn't get my rental carReviewed 2020 Sept 14
review from
2.0
Cons:The Hertz staff said there was no car for me when I showed up. I was polite and asked if there was anything that could be done, as I clearly had the reservation. They said no and didn’t offer any assistance of any kind. I was very surprised and disappointed.Reviewed 2020 Jul 05
review from
8.4
Pros:The car was new, and clean, and the staff was great to work with!Cons:I had not realized just how terrible the gas mileage on a Jeep was- we ended up spending a LOT more on gas than our previous trip to Oregon, despite actually driving less...Reviewed 2019 Nov 19