Cons: There was no pick up after reserving a pick up
Cons: Told me they wouldn't do a pick-up or drop-off unless it was for an insurance claim. Ran my card for more than the agreed-upon amount causing it to be declined. Once I got that cleared up they said they can only run the card once per day. Asked if they can break a 20 so I can get change for the bus to go down to Avis, and they said they had no cash. Thanks for nothing
Pros: Drop-off couldn't have been better - quick and friendly staff.
Cons: Woman at pick-up was rude. Acted like every action was a burden. Car was dirty.
Cons: Damage to the passenger front hubcap was significant, but not noted. It took time to stand in line at Eugene and to have the damage documented so I wasn’t liable.
Additionally a dedicated desk agent would have sped up the process
Pros: Everything was great, fast, and friendly. The kayak price beat there's massively.
Cons: It wasn't clear that the car would not be at the airport, but at a downtown location that was a $20 uber ride away because there was not shuttle. We got conflicting information about where we could drop off the car, and whether or not there would be an extra charge.
Cons: The cost has varied.
Pros: Fast, friendly, professional - as always
Cons: Enterprise is my favorite car rental agency.
Cons: lower prices as per other companies. my fault for waiting. did not appreciate a phone call from the agency asking if all was good, during my trip. the staff was great though.
Pros: Customer service was great. Easy drop off.
Pros: airport counter lady was unhelpful and insinuated it was my fault the car was not at airport; offered no help in getting me to other Enterprise location other then "take a car or uber".
Cons: Rented car on line as we always do flying into Eugene and was informed at the desk that the car was not located at the airport; that my options were to rent there at DOUBLE the price; or rent a cab to go downtown to get a car there; no offers to help out in anyway. Wanted RAV got a Suburban - geesh
Pros: The cars were great.
Cons: We were unaware that the dealer closed at 2pm, so could not pick up our cars until the next day.
Pros: The staff at both the airport and downtown were courteous and helpful, but the set-up of site connections is misleading and expensive.
Cons: "Off site" should come with more explanation. Typically, I would expect a free shuttle to exist from the airport to the off-site location; insted it cost as much as the 3 day car rental itself...ridiculous.
Enterprise has 3 rental locations in Eugene. Take a look at our Enterprise rental location map to find the best rental cars near you.