Pros: Drop off was easy.
Cons: I wanted to extend my rental, but there was no response at the local number and the National line couldn’t help. Ended up returning the car.
Pros: They had a 12 pass van for us
Cons: It was clean and perfect. Nothing better
Cons: I will write to Avis customer service.
Pros: Pick up and drop off were both super easy
No van on the day promised.
Pros: The managers willingness to work to get us a van.
Cons: It was not there when it was promised or reserved.
Pros: The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!
Pros: convenient; helpful friendly staff.
Cons: No gas stations near the airport.
Pros: They didn't have the size vehicle we reserved so they upgraded us to a size up for free.
Cons: When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.
What customer service.
Cons: I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.
Pick up location was 5 miles from airport
Cons: Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!
Cons: Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.
Pros: clean car as advertised
Avis has 2 rental locations in Eugene. Take a look at our Avis rental location map to find the best rental cars near you.