8.0
Pros:Drop off was easy.Cons:I wanted to extend my rental, but there was no response at the local number and the National line couldn’t help. Ended up returning the car.Reviewed 2020 Oct 28
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10.0
Pros:They had a 12 pass van for usCons:It was clean and perfect. Nothing betterReviewed 2020 Aug 27
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4.8
Cons:I will write to Avis customer service.Reviewed 2019 Jul 08
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9.6
Pros:Pick up and drop off were both super easyReviewed 2019 Jun 19
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10.0
Eugene staffPros:The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!Reviewed 2017 Aug 10
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8.0
Pros:They didn't have the size vehicle we reserved so they upgraded us to a size up for free.Cons:When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.Reviewed 2017 Jul 18
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2.0
What customer service.Cons:I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.Reviewed 2017 Jul 14
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3.6
Pick up location was 5 miles from airportCons:Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!Reviewed 2017 May 18
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3.6
MisleadingPros:NothingCons:Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.Reviewed 2017 Feb 13
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10.0
no surprisesPros:clean car as advertisedReviewed 2016 Oct 17
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7.6
The car was great, but there was some miscommunicaPros:The 4runner was perfect for my trip.Cons:My rental was set to be picked up at 12pm. I had seen a 2pm option but I figured I could make it at 12. Anyways I called in to check and apparently my reservation was moved to another location that closed right at 12pm, and i wouldn't have been able to pick my car up until the next day. I had to pay an EXTRA $100 to move it to another location. Not cool.Reviewed 2016 Sep 09
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