Guest reviews
Overall rating
7.8
Good
Based on 34 reviews
Cleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.8
Value for money
7.4
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
4
4
1
3
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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8.0
Pros: Drop off was easy.
Cons: I wanted to extend my rental, but there was no response at the local number and the National line couldn’t help. Ended up returning the car.
review from
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10.0
Pros: They had a 12 pass van for us
Cons: It was clean and perfect. Nothing better
review from
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4.8
Cons: I will write to Avis customer service.
review from
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9.6
Pros: Pick up and drop off were both super easy
review from
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2.0
No van on the day promised.
Pros: The managers willingness to work to get us a van.
Cons: It was not there when it was promised or reserved.
review from
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10.0
Eugene staff
Pros: The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!
review from
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8.0
Pros: convenient; helpful friendly staff.
Cons: No gas stations near the airport.
review from
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8.0
Pros: They didn't have the size vehicle we reserved so they upgraded us to a size up for free.
Cons: When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.
review from
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2.0
What customer service.
Cons: I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.
review from
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3.6
Pick up location was 5 miles from airport
Cons: Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!
review from
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3.6
Misleading
Pros: Nothing
Cons: Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.
review from
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10.0
no surprises
Pros: clean car as advertised
review from
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