Cons: The rental counter was closed when our flight arrived. Our reservation was for 8pm. Rental counter closes at 7...on a Friday night...when there were reservations and flights still coming in. Poor practice to operate like this. We were only one of many from our flight in the same situation. We had to cab to the hotel and back again in the morning. There was also no snow brush/scraper in the car which was covered in snow and ice when we we picked up the car the next day. The car smelled of heavy smoke. Overall miserable experience.
Pros: Staff was friendly and helpful.
Cons: I wanted to drop the car I rented off in a different site than I picked up from. The fee was ridiculous!
Pros: The Budget facility was convenient and workers were helpful.
Cons: The vehicle had a strong smoke odor, not very clean, and some interior trim pieces were broken. Both of the passenger side grab handles were loose or held on by only one screw.
Pros: The car was nice
Cons: The Car selections were very limited, no options to be exact, kayak needs to let customers know they cannot use a debt card at airport terminal car rental places. I paid more for a midsized vehicle for 1 week than a full size from the same company
Cons: We rented a Ford Fusion, this is a nice car!
Cons: Very deceiving prices. Quoted only $180 ended up paying almost $400. Beware
Pros: They were friendly
Cons: They did not have any sedans available . That was the only type of car I could use.
Pros: Not much.
Cons: They rerouted me to another rental provider because they don't staff their own desk. There were people in back that didn't come out to help so I had to wait for a long time with other customers. The return lot is unstaffed and not well marked. Took way too long.
Pros: The sign was clear at budget to see personal at Avis but there was one gentleman waiting at the counter. The staff are avis were friendly and efficient. The car was clean and well maintained. Checking back was easy. However, had to be specific that the tank was full because they automatically charged for gas even though I did not choose the prepaid option.
Cons: Windshield fluid was empty and after I filled.it, it leaked. I was driving in snow/slush and had to keep pulling over, dump bottle water on to the windshield then turn on wipers, otherwise after a little while of driving, I had zero visibility making it dangerous for driving.
Pros: Easy pickup and drop off.
Cons: The price that I was quoted when I made the reservation, was NOT the price when I picked up the vehicle. It was $100 dollars more when I picked up the vehicle. The vehicle that I reserved online, was NOT the vehicle that was available when I picked it up. I reserved a luxury car, and received some type of SUV when I picked it up.
Pros: The gentleman behind the counter was very friendly and helpful.
Cons: Parking lot was so full there was nowhere to park.
Budget has 2 rental locations in Lansing. Take a look at our Budget rental location map to find the best rental cars near you.