Pros: It wasn't the locations fault. The staff was friendly.
Cons: I reserved a car online through a discount dealer. So I blame them, really. It allowed me to make the reservation when in fact the location only had minivans left. The minivans would have cost an additional (approximately from memory) $150 or something. I couldn't afford that. Also this location was only accepting credit cards - no debit cards or cash.
Pros: Very easy and friendly. Fast, Got the keys and was on my way.
Cons: Was a little nervous when I pulled in the lot and didn't see a Tahoe. Thought I might get bait and switched. I ordered a Tahoe but ended up with a Yukon XL. Had more room than we needed but worked out just fine.
Pros: Staff was very friendly and pick up/drop of was quick and easy!
Cons: Only thing that could have been better would be the option to extend the rental online.
Pros: easy and friendly
Cons: there were no negative issues
Cons: They didn’t actually have a car available for me to rent.
Cons: We didn’t have whippers liquid. It caused a lo of stress under bad weather
a very understanding agent!
Pros: I was scheduled to return my rental car at 5pm. I had given myself 5 hours to get back to LAN, for a 4 hour journey. However, I ran into lots of construction along the way, and was a bit late turning the car in. The agent was understanding and didn't charge me for an extra day or even an extra hour. (I was less than an hour late.)
Cons: I was overcharged by $86. Been trying to call a customer service representative but haven't gotten an answer.
Cons: Rented online for Enterprise pick up at the airport. Arrived and Enterprise said we booked at another location, we were a bit confused. The biggest perk from Kayak was pick up and drop off at the airport. Enterprise did not have a shuttle to the different location. We chose another rental car agency at the airport because it was cheaper than the car rental at Enterprise with the added taxi cost to and from new location. Disappointed with both Kayak and Enterprise.
Pros: Upgraded my car for no extra charge when my size wasn't available
Time to switch out the car
Pros: The employee at the counter was friendly.
Cons: The car provided. The front passenger door did not open from the inside, we had to roll down the window to open the door from the outside. Also the cleanliness of the interior was poor. The fabric wasn't well vacuumed and the console in the front and back had old sticky residue from prior renters.
Pros: Easy Pick Up
Enterprise has 4 rental locations in Lansing. Take a look at our Enterprise rental location map to find the best rental cars near you.