Guest reviews
Overall rating
7.8
Good
Based on 35 reviews
Cleanliness
8.1
Comfort
8.1
Pick-up/Drop-off
7.8
Value for money
7.3
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
6
6
3
1
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8.0
Cons: The line to pick up the rental was long and a bit slow.
review from
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9.6
Pros: Very easy pickup and drop off, great staff, even gave a free upgrade
Cons: The vehicle itself was not great, I may have been better off not accepting the upgrade they offered.
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2.0
Cons: The fact that the budget rental office at Little Rock Airport doesnt accept payment via debit cards was not identified when I made my reservations online ...using a debit card. I was unable to rent the car from them and was forced to make other arrangements at the last minute.. Very Dissatisfied
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10.0
10
Pros: I liked how the car was a new car and drove really well!
Cons: I liked how the car was adorable and easy to use!
review from
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9.6
Pros: The lady at Budget Rental working the desk went out of her way to help me....
review from
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6.0
Cons: Waited app 25 minuets in line to pick up rental
review from
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10.0
Very friendly and efficient
Cons: Good car, great service
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8.0
Rental was ok
Pros: Reasonable price
Cons: Car was overly doused with car freshener. Had to roll down window as I drove throughout the 4 day rental 4 day rental period.
review from
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4.4
Terrible
Pros: The car itself was fine.
Cons: I reserved to pick up the car at 9 at the McCain Mall Sears. But there weren't any cars there. They still hadn't been delivered from the airport. Another lady had been waiting a long time too. Finally got the car at 10. Also, stood in line for a half hour for the return.
review from
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7.2
Pros: Pickup and drop off people I dealt with were both great and friendly
Cons: The agent behind the counter was terrible and work was the last place he wanted to be ! It showed in his attitude!
review from
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10.0
great customer service
Pros: the lady was very nice.. helped me in all my questions i asked..let me look at what car i wanted.. great will use again for sure
review from
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2.8
First time with budget rental!
Cons: I rented a vehicle with Budget first time. Their representative was a employee from Sears and the office was located in the corner of Sears Auto Center. I waited in the line to picked up my rental around 30 minutes.He assigned the different location (an hour away) I requested as a drop off location. I learned that the location was serving between 8am-2pm Monday-Friday when I went back to request a change due to the technical issue of the car. However it doesn't show up online same way. The vehicles are poorly maintanced. I returned my car to the airport. I asked a ride however I received an answer "They don't provide". 100% sure they did not serve the money I paid. No customer satisfaction. Just made my trip more challenge!
review from
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