2.0
Very bad experience. Few hours before i picked the car, they called and said there is a breakdown. Offered a smaller size car and didn’t change the original price for the car i should get. Promised to provide me with the requested car as soon as possible but for 4 weeks i sent lots of emails and lots of calls but no response or action from budget. Really not satisfied and they took the money. Spoiled my holiday and had to make extra milage dur to that and changed all of my plans. Basically my holiday in germany was ruined because of thatReviewed 2022 Jul 30
review from![momondo-kyk-wl]()
2.0
This was terrible. I showed up at the counter, and this rude clerk called Susie tells me, and other customers, that they have no cars for the whole week and that their system is broken. So i start making phone calls and arranging for alternatives, and then a german guy walks in and she gives him a car!! This is unacceptable.Reviewed 2022 Jul 19
review from![kayak]()
2.0
Staff are very rudeReviewed 2022 Jul 16
review from![kayak]()
7.6
Pros:The staff was friendly. Everything was fine.Cons:The queue to get the car took about 30-40 min. This is the main problem. There were only two desks open.Reviewed 2019 Sep 24
review from![kayak]()
8.8
Pros:Staff was friendly. Drop-off was fantastic.Cons:There was a VERY long wait for pickup. We waited in line for 45 min : about 25 customers in line, only 3 attendants to process everyone. To compensate us for our patience, we did receive a discount.Reviewed 2019 Jun 24
review from![kayak]()
5.2
Unclear instructions & rude staffPros:Car was greatCons:Staff were rude when returning car, did not give clear instructions on where to drop it off. I dropped it back at the exact park i picked it up from as it said on the map then they tried to charge me extra for doing soReviewed 2018 May 15
review from![kayak]()
4.0
They will take advantage of you if you dont buy full coverageCons:They will ding you for repairs they already knew existed if you dont buy full coverage,Reviewed 2017 Oct 16
review from![kayak]()
7.6
Pros:Pick up was easy.Cons:Car was not very clean and d off was a mess but it was Labor Day.Reviewed 2017 Sep 07
review from![kayak]()
10.0
Easy, professionalPros:Rapid polite service, great car, very easy drop off.Reviewed 2017 Aug 13
review from![kayak]()
4.4
Hidden feesPros:The car was niceCons:I bought insurance when reserving the car, but when I picked up the car, the person at the counter told me that my insurance doesn't count and that I have to buy insurance at the counter.Reviewed 2017 Aug 09
review from![kayak]()
4.0
Cons:Because of small scratch the charge me more than 1200 EuroReviewed 2017 Aug 08
review from![kayak]()
9.6
good experiencePros:The car was in excellent shape; the service was fast and friendly.Reviewed 2017 Aug 02
review from![kayak]()