2.0
I booked a luxury car with manual transmission on Kayak. When I arrived at the rental pickup, I learned that they did not have any luxury cars with manual transmission. They also did not have any luxury cars that matched what I booked, even in automatic. In order to get a luxury car, I had to travel more than 20 minutes from the downtown location I had selected. I paid a premium surcharge to get my car downtown. Overall, this was a very disappointing experience for the money I spent.Reviewed 2023 May 24
review from![kayak]()
10.0
It’s hard to see/find the car rental return after hours & in the dark. Also, the location to drop the key off is inside the airport. Difficult to do when you are traveling by train & not flying since the airport doesn’t open after 5am. I had to leave the keys in the car with it unlocked, because it wouldn’t stay locked when I shut the door with the keys inside. I called Hertz after they opened at 8am, which took at least 1/2 hours of cell service, which cost me 25 cents a minute. It was difficult to speak to someone, as there was no English option. I had to keep hanging up, pressing buttons & calling back until someone answered & was not a recording, then I got put on hold. I called back & finally spoke to someone who spoke a little English, but since I was on the train, the connection was really bad. Thankfully, she seemed to eventually get the gist of what I was trying to tell her (where the car & keys were), as I got an invoice in my email the next morning for the correct amount.Reviewed 2022 Jun 30
review from![kayak]()
10.0
Very friendly staff and efficient checking in and out process. It would have been helpful if it had been clear at time of booking whether an automatic or standard was available.Reviewed 2022 May 27
review from![kayak]()
7.6
Cons:Stated that car fit 7 persons, 4 bags. With 4 people in the car, we could only fit one suitcase.Reviewed 2020 Jan 06
review from![kayak]()
8.8
Cons:more pickup and drop-of station in Munich central areas.Reviewed 2019 Nov 03
review from![kayak]()
9.6
Pros:Professional service. Easy pick up and returnCons:Child seat should be cheaperReviewed 2019 Jul 24
review from![kayak]()
10.0
Pros:very helpful - professional and expediteReviewed 2019 Jun 26
review from![kayak]()
10.0
Pros:The lady at the counter was extremely patient and helpfulCons:NoneReviewed 2019 Apr 22
review from![kayak]()
2.0
they sold the car in front of my noseCons:They sold the car right in front of meReviewed 2019 Jan 13
review from![kayak]()
10.0
CoolPros:GreatCons:Very good serviceReviewed 2018 Nov 30
review from![kayak]()
8.4
Cons:The price at the counter was different from what you provided me.Reviewed 2018 Oct 30
review from![kayak]()
2.0
Pros:Nothing, I wasted my time in reserving a vehicle in Munich. I was promised a large nine passenger van via the kayak site. When I called a few days before my trip I was told I had a five passenger van reserved by Alamo.Cons:Nothing, I wasted my time in reserving a vehicle in Munich. I was promised a large nine passenger van via the kayak site. When I called a few days before my trip I was told I had a five passenger van reserved by Alamo.I canceled my reservation because I could not reach an agent by telephone. Wake up. Don’t promise something you can’t deliverReviewed 2018 Sep 16
review from![kayak]()