Guest reviews
Overall rating
7.5
Good
Based on 81 reviews
Cleanliness
7.6
Comfort
7.6
Pick-up/Drop-off
7.4
Value for money
7.3
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveler rating
17
5
5
2
9
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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2.0
Cons: They allowed me to place a pickup time when the place was closed.
review from
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3.2
Pros: staff at this location is always helpful and dropoff is easy
Cons: Car absolutely reeked of cigarettes and/or cannabis. There was essentially no windshield wiper fluid at all.
review from
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10.0
Pros: Everything was perfecto
review from
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10.0
Pros: No one in line when I picked up vehicle or dropped off!!
review from
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8.4
Pros: Staff and cleanliness and accessibility
Cons: Thought it was a little expensive but in hindsight I think it was the fact that Louisiana state tax is 25% so that amped up the price. Good car overall. It may need an oil change and the transmission feels weird in lower RPMs
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10.0
Pros: New Car. Smoothly handed over. Everything great!
Cons: Nothing.
review from
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10.0
Pros: The staff, especially Anika, was very helpful.
review from
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2.0
Pros: Nothing. I booked a car and when we got there we were told there were no cars for us. Nothing was offered to make the experience right besides "you could wait about 5 hours."
Cons: Having a car available! Or, not letting me book a car online when none were available.
review from
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8.0
Pros: The staff at pick-up were curt, rude, and seemed annoyed when I pointed out they didn't review the condition of the car and there were scratches. The drop off staff were lovely, however.
Cons: Following the proper procedure when providing a rental.
review from
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7.6
Pros: Car was decent, it smelled like smoke and was very dirty and spotty on the outside.
Cons: Cleaner car, and easier check out process.
review from
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7.2
Pros: Pickup on Poydras St was convenient for us after getting off a cruise ship. Drop off in Baton Rouge also good, since we were near the terminal. Liked the CarPlay system for navigation.
Cons: Car was dirty with half tank of gas.
review from
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3.6
Cons: When we went to get car we got a different car. The rental place was very busy they never did a walk through when we were getting car so we just left.
review from
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- Mini rental cars from Budget in New Orleans are around 58% cheaper than other car types, on average