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2.0
Made a reservation for 5pm pickup. Both door and online say open until 6pm. Got there at 5:03 and they said they close at 5. No car.Reviewed 2023 Jan 02
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10.0
I have never had such a quick and easy pick up/drop off. The staff was courteous, the car was ready and waiting. It was fast and easy. Dropping off was the same. Super easy and they processed the deposit credit very fast. Very happy with this experience!Reviewed 2022 Nov 14
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2.0
Staff were unfriendly and unhelpful at both locations for my one-way rental. At the pickup, they had overbooked, and I had to wait over an hour for a car to come in (some people with reservations were turned away). I was also told I had to buy their insurance to take the car, and had to work very hard to get that charge removed.Reviewed 2022 Oct 30
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2.0
The was no car available to rentReviewed 2022 Oct 18
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2.0
The Budget online system directed us to a location that had zero cars. We had to go with all of our luggage to second location. Our order confirmed by credit card was for a convertible Mustang or similar. The second location doesn't have any convertible cars at all. Because of Budget we wasted 3 hours. They offered us only one uncomfortable car, which was not even washed. I expect a refund. I paid for something completely different, plus Budget caused a long delay in my journey, which impacted the day.Reviewed 2022 Sep 29
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2.0
They had no cars upon arrival and the people working there were rudeReviewed 2022 Sep 24
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2.0
The front office was unorganized and unprofessional. Car wasn’t ready until three hours after the pick up time.Reviewed 2022 Sep 03
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8.0
Car was clean and ran well. Slight pick up issue but not budgets problem as renters were slow to bring cars back. Don't call corporate as they are not updated on current local office hours.Reviewed 2022 Aug 24
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6.0
The car smelled and they didn't have the SUV we ordered so we were in a smaller vehicle.Reviewed 2022 Aug 04
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6.0
Reserved the car for noon. When I showed up, there were no cars available. Had to wait until 2pm for a car. This caused a significant delay in our plans for the day as we were going to visit two different tourist attractions outside of Nola. With the delay we were set back and couldn't do the things we had planned. Had to re-route our trip on the fly.Reviewed 2022 Jul 25
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6.0
Wow! During our three week rental, we realized that the registration for our vehicle (at least the paperwork Budget provided in the glove box) EXPIRED IN APRIL 2022! Imagine getting pulled over in Mississippi, Louisiana, or Tennessee with expired tags in 2022. The attendant who checked our car on return was stunned; the agent who checked us out didn't even apologize.Reviewed 2022 Jul 04
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4.0
Over an hour wait to pick up car, every other company people would come and go quickly except Budget. If you can’t provide efficient service at the time we rent a car then why allow so many reservations? Pure greed I guess and no care for customer satisfaction.Reviewed 2022 May 25
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