The attendant at Burlington knew I was dropping off the vehicle in Paramus NJ, but tried to give me an EV with very little range, which would not have made the trip. I got her to give me a different vehicle, but she gave me a Mustang with rear wheel drive and not great tires. Unfortunately it snowed the that night and I almost could not make it out of Burlington because the roads were not plowed. Luckily it did not snow further south and I was able to make the trip. Rear wheel drive in Vermont in the Winter is never a good idea. Had I known it was so bad in the snow, I probably would have requested a different vehicle. Luckily I am a very experienced driver and was able adapt and navigate the slick roads without incident. However, the person at the drop off in NJ was great. He was very understanding and helpful. Great employee.Reviewed 2024 Feb 20
review from
8.0
Prompt serviceReviewed 2023 Dec 11
review from
6.0
Pickup took almost an hour due to the line at the counter. Everything else was great!Reviewed 2023 Oct 16
review from
2.0
Unfortunately we had a terrible experience. The wait was over two hours. The line was infinite. Thankfully my two year old behaved and patiently waited. Nevertheless, everyone in line was extremely upset. The car was dirty and full of garbage. I will never rent with Budget again. Kind regards, Peter VentreReviewed 2023 Oct 07
review from
2.0
I had to wait 2 hours for my rental car because they had none. Even though a reservation means you reserve the car and it’s there at the slotted time. I felt bad for the people running the counter because they were being yelled at by many others. But I quickly lost sympathy when they finally had a car, rushed Nd manipulated me with the insurance and gave me a Canadian car that had a KM dash. Never again.Reviewed 2023 Sept 24
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2.0
Booked for $89 and receipt was $157.50 and no one to speak with! Filthy , smokers car!!! Brutal!!Reviewed 2022 Oct 20
review from
2.0
The car had loud tire whining noise, thought it had snow tires initially, but no.Reviewed 2022 Oct 16
review from
10.0
Good car, good gas mileage. Wasn’t aware, ahead of time, that you would need to turn paperwork in with the keysReviewed 2022 Sept 30
review from
10.0
The comfort issue was just down to the size and styling of the vehicle. The step into this Malibu was tight for my husband. A big guy. We would just ask for a different vehicle the next time; Live and learn.Reviewed 2022 Sept 29
review from
10.0
Pros:Staff at BTV was excellentCons:Hate how much a one way car rental costs as compared to a normal rental.Reviewed 2021 May 20
review from
7.2
Pros:Pickup was not good since the desk closed at 4 and our flight arrived at 6:30. We were forced to spend a night in the only hotel that would take us due to the quarantine of outside visitors to Vermont. The hotel bent the rules to let us stay, otherwise we would not have had a place to stay to pick up the car next morning. I should note that all the other rental desks were open when we arrived.Cons:The desk could have been staffed until the last arrival.Reviewed 2020 Jul 19
review from
2.0
Pros:I got to the counter and there was a sign there letting me know that nobody will be there till 3 PM in the afternoon, my rental was reserved for 1 PMReviewed 2020 Jun 24