10.0
Great staff too.Reviewed 2022 Aug 01
review from![kayak]()
10.0
Colby was great at the Hertz office: easy to work with, accommodating of my needs as an out of town traveler. Would definitely use this Hertz office againReviewed 2022 Jul 20
review from![kayak]()
6.0
The fact that the car rental location is actually a few miles from the airport, with no rental shuttle, is very annoying. The extra cost of the cab, etc. is rough on tired travelers with a final long drive ahead of them before they reach home. I'd like to see some improvements in convenience in this category. The actual car was fine, and we were pleased with the helpfulness of the young man in charge.Reviewed 2022 Jun 21
review from![kayak]()
4.0
Kayak led me to rent a car away from the airport and hertz would not allow me to pick up or drop off at the airport because I prepaid with kayak. Lesson learned. No more kayak.Reviewed 2021 Nov 28
review from![kayak]()
1.9
The local Hertz rental counter called and left a message for me an hour or so after I booked my reservation…. to tell me there would be no car available for me to rent. Wow! Very frustrating…Reviewed 2021 Jul 25
review from![momondo-kyk-wl]()
10.0
Pros:Staff was personable. No wait; attentive.Reviewed 2021 Jun 07
review from![kayak]()
6.0
Pros:THE STAFF WAS FRINDLEYCons:we were to get a Camry or a Malibu Instead the gave us a Nissan Sentra.Reviewed 2019 Jul 26
review from![kayak]()
9.2
Pros:Free upgrade was appreciated.Cons:Need more staff,Reviewed 2019 May 13
review from![kayak]()
10.0
Pros:Nick is the best clerk there is.Reviewed 2019 Jan 22
review from![kayak]()
2.0
BASICALLY WAS GOING TO STEAL OUR MONEYPros:That I, myself, called to confirm the pick up, and found out I had time to cancel in enough time before a horrible mistake took place.Cons:I called to ask about my reservation that I had booked weeks prior. I prepaid for the car using a debit card. The man on the phone informed me that I was not going to be able to pick up my car at the destination, which was 2,000 miles from home. I asked why I would get a confirmation email from Hertz saying that the car is booked, and the money cleared out of my account if they didn't intend on giving me the car. He said you HAVE to use a credit card to pick up. I again asked why no one contacted me. He told me it was a good question. That was his answer. The funny thing is, if you cancel the day of your pick up, you dont get a refund. So, Hertz was going to let me pay them hundreds of dollars out of my debit card, not get the car I paid for, then want me to do a separate order with my credit card to get a car. Paying double.Reviewed 2018 Dec 12
review from![kayak]()
2.0
Didn’t get the rentalCons:I didn’t get the rental because in this area they don’t allow people under 25 to rent a car even though on the Hertz website it say that they will just charge a underage fee. Communication on the under 25 rules should be more clearly laid out because the only thing I read about that rule was there might be an added fee not that I would be unable to rent it.Reviewed 2018 Oct 22
review from![kayak]()
2.0
I booked an SUV but got a vanCons:I went to Vermont traveling to mountain area. I knew with the weather and road condition I would need an SUV. When I got there Herz gave me a van (as an upgrade). It is not an upgrade but they had no other cars, this big van drove like a car but heavier and longer. I could have paid for a smaller size car instead of paid for expensive SUV and got worse than a car.Reviewed 2018 Oct 17
review from![kayak]()