Pros: Easy drop off, friendly staff
Cons: Loooong lines and car could have been better cleaned
Cons: I waited in line for 30 minutes. Then it took 35 minutes to find me a car that was available. No one seemed bothered by this or in a hurry in any way.
Pros: Pickup took nearly an hour. Dropoff was not properly credited and I was initially charged $600 extra for taking the car to new jersey. Which was interesting since i dropped the car off at midway in chicago and flew to california.
Cons: Pick-up was painfully slow. Car had lingering smoke odor. Drop-off was handled poorly. So, pretty much everything could have been handled better.
Pros: Our Chrysler Pacifica was top of the line. It has every bell and whistle and was perfect for our trip out West. It was a nice surprise to have such luxury at the standard minivan price.
Cons: The van was not totally clean when we got it, with a water bottle left in it, a smear of something on the steering wheel, etc. It didn’t inspire trust that it had been cleaned very well. We waited forever in line to pick it up due to having few customer service representatives, so that was frustrating. Our check-in went quickly, though.
Cons: Letting us know you havr to have a credit check b 4 you go and pick up a rental.. To find out you are denied
Pros: Excellent and fast customer service at pickup. Shuttle drivers were polite and clear in their instructions.
Cons: On drop off...staff directing traffic was not clear and there were cars in all lanes, but some of those were closed. The staff member who checked me in was very polite and quick with the transaction.
Pros: Yes.. Very.. I forgot my laptop in the SUV and the atendent found it and gave it to me.. SAVE My LIFE...!
Pros: The car available for me was better than what other companies offered to friends who rented the same date.
Pros: The car was great. Clean and better than I thought we would get. No problems.
Cons: Late night check-in was a little longer than expected, but it sounds like they had a difficult customer before we got there that caused it.
Cons: Pick up did not have enough staff and their was confusion about where cars were located. Took 45 min to get through the line.
Pros: Flight was canx so I didn't arrive until a day after the original reservation. Staff was very helpful in modifying the reservation. Car was brand new 2020 Kia Soul.
Pros: The VW Passat was a very nice car.
Cons: Cars were not clean inside or outside. First car we tried smelled terribly with cigarette odor so had to get a different car.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Budget in St. Louis.
Budget has 6 rental locations in St. Louis. Take a look at our Budget rental location map to find the best rental cars near you.