Cons: When I picked up my car it had a terrible body odor. It smelled like a high school locker room, and no matter what I did, the smell persisted—it was deep within the linen of the car seats. Opening windows in an attempt to air the car out did nothing. I bought febreeze and sprayed the upholstery of the entire car TWICE. I even bought fragrance sticks to put in the air vents. Nothing worked, and after having the car for almost a week, the smell was still there when I returned it.
Also, when I got the car it wasn’t at a full tank. I was given a rental that only had 1/4 tank of gas in it.
Cons: Monthly rent should be lowered
Pros: Ryan and Jake helped me upgrade to an SUV because the sedan I originally picked up kept getting stuck in the snow. We got a few feet of snow the night before.
Cons: This is the second time I've rented from Enterprise in the last year and both times it was seamless and met all my needs.
Cons: They closed at noon on a Saturday. Tried to shift the reservation and they wanted to double the cost.
Pros: Staff was friendly and helpful...
Pros: The staff was courteous and friendly. I liked the fact that I had a choice of which van I could use. There were several different colors (I went with the gray with black wheels). After that the check out was smooth.
Cons: The airport location I picked it up at (Lambert-St. Louis) the Enterprise signage was not very prominent so it was little confusing finding it.
Pros: The staff were very friendly at pickup, accommodated my expired driver's license, and recommended an excellent vehicle.
Cons: I did a one-way trip and had to pick up and drop-off at airports because the cost doubled to use local enterprise offices. I'm sure there is a reason for the price difference but it would have been more convenient to use local offices closer to my home.
Cons: Pickup location at airport very confusing and hard to get to.
Pros: The car was very nice and comfortable.
Cons: Very quick and easy rental experience.
Pros: Staff was friendly and everything went fast and friendly
Cons: Cheaper insurance options if a customer has their own insurance
Pros: The staff at the airport location were not very knowledgeable or helpful at all when kayak messed up my reservation.
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Enterprise in St. Louis.
Enterprise has 13 rental locations in St. Louis. Take a look at our Enterprise rental location map to find the best rental cars near you.