Cons: Long line because the checkout process hasn't changed in 30 years. Slow computers and too many unnecessary steps. Person offered me a pickup truck to get out faster. Got to the truck and someone else was in it. Then they gave me another car which was smoked in. Had to return to another Avis. They had no cars to swap but gave me a minivan that didn't have smoke, but wasn't clean. Worst rental experience ever. Will never use Avis ever again. It will go bankrupt.
Cons: Our minivan was given away, they gave us an suv that was too small for my family, it had no gas, was not cleaned and smelled like smoke. Front desk was no help.
Cons: Wait time for getting the car. This shouldn't take so long comparing it to other Renters. It took me 90 minutes to get my car which is unacceptable despite a pandemic.
Pros: staff when I got the car was super nice and friendly.
Cons: 1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.
Cons: I reserved a car and was given wrong pick up location. When you are flying into an airport and need a car, obviously expect the pickup location to be at airport not 30 miles away with no way to get there. you go to rent the car from airport location it is now more than double what you reserved it
Pros: Excellent value for the premium rental.
Cons: The walk to the office from the lot is VERY LONG! There needs to be parking close to the office.
Cons: The signs for rental car return locations at the STL airport are contradictory and inaccurate. It took me 30+ minutes to find the Avis lot. Also, the company charged me for gasoline despite the fact that the car's tank was full at the time I brought it back.
Pros: Drop off was easy .
(Continues from below) I finally received a car but when I was in the car, another customer came out that had been given the same car.
Cons: I made my reservation on line to pick up a car at the St Louis airport. After waiting a long time in line at the Avis counter, I was told that my reservation was not at the airport but at the O’Fallon location 20 min away. The only way to get there was by Uber or some other transportation. IF they c
Pros: Staff was outstanding at Avis.
Cons: Could have been better by actually having a car for me. Avis ran me around saying I didn’t pass a soft credit check. I got my bank on the phone because there is no way I wouldn’t pass. Avis could not tell me why or what they were checking for. I tried to rebook-they had NO CARS IN THE AREA
Cons: Car was dirty and it wasn’t the car I ordered
Great rental car experience
Pros: Good, clean, car
Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Avis in St. Louis.
Avis has 7 rental locations in St. Louis. Take a look at our Avis rental location map to find the best rental cars near you.