Pros: the vehicle i rented was really nice.
Cons: you guys charged me for $110 for a qt of gas . that stealing. How the hell will i ever rent a car hear when y'all abuse people on the gas. Again, i returned it 3/4 full and got charged $110 for a 1/4 gallon of gas. Thats horrible service. I will never rent again with you guys. EVER!
Pros: Very friendly customer service. Easy in and easy out. Car was clean.
Cons: Pick up at the airport was slow compared to the other rental car shuttle services.
Pros: The car was fine, when I actually got to the rental place was fairly quick. But was completely ruined by what could have gone better
Cons: The airport shuttle and ability to communicate with someone once the flight landed. Waited for 35 minutes only to watch every other shuttle bus come and go 3 times. When you call the number there is no way to reach any one at the location because it goes to a central booking even though it’s a local number.
Pros: The car interior seemed very clean.
Cons: My final bill was twice the amount I was quoted when booking via Kayak. I asked questions about this with the in-person Budget employee at the counter when picking up my vehicle, and I didn’t receive any acceptable justification. I was told the insurance I purchased on Kayak was invalid, and that I was required to purchase the insurance Budget offered. I was offered a more fuel efficient vehicle, different from the one I’d booked in advance. I asked if there was a price difference and was told no. Turns out, there was a price difference, and the new insurance I was “required” to have was listed as optional on the rental agreement receipt that was printed out and given to me at the counter. This cost me an additional $150. Perhaps this was all due to Budget’s deceptive business practices and dishonest employees and nothing bad by Kayak, but what could have been better was more transparency of information that might have not cost me an extra couple hundred dollars.
Pros: Fairly prompt shuttle pick-up.
Cons: We were told there would be a 10 minute wait “for the car to be serviced”. Waited 15 minutes and the car was filthy inside and hadn’t been washed outside. It did have gas - I guess that was the”service”.
Pros: The vehicle was dirty. I had to swap ot for a clean one. The replacement vehicle was also dirty.
Cons: cleaner cars
Pros: They're trying to charge me $50 for not validating the parking of the rental car upon returning the car
Cons: dont be pricks
Cons: Little pricey. I had the car less than 24 hours and it was over $100 with fees. Otherwise, it was great.
Pros: Very quick which was good after a long international flight.
Pros: The ease with which its set up to pick up the car but with what appears to be a significant understaffing in both locations - it’s still takes the process longer than it should be.
Cons: The price!. I made the reverse trek the week before with another company and found them to be far less expensive. After a 24 hour return flight, 2 hr drive home and a stomach bug on top of having to return to work the next day - I returned the car an hour past due and was charged an extra $40!
Pros: Great rate
Cons: The car smelled of smoke and wasn’t clean. surprised that Toyota Camrys are so uncomfortable. Also all the warning beepings (i.e. seatbelt) were the worst I’ve ever heard: loud and obnoxious. It was a long road trip-will make sure not to get a Camry next time. And this was an upgrade!
Cons: No EZ Pass Transponder provided even though the lady at the counter claims the car has it . The charges for an extra hour are way higher than what kayak advertised daily price for the car
Budget has 2 rental locations in Sterling. Take a look at our Budget rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)