Book Avis car rentals in Sterling

Pros: Pick-up with an Avis Preferred reservation took 1 hour and 45 minutes. Cars were available. Only one counter agent working. A second agent abruptly left.

Cons: Will never rent Avis at this location again. No excuse for a nearly 2 hour wait when they had cars available. Understaffed and antiquated computer system for rental agreements. Horrible customer service.

Pros: Nothing

Cons: The van was a Chevy feel like a cargo van, not Ford Transit like the passenger van. Mechanically, it was not safe to drive; shaking badly when braking, wiper blades were bad and noisy, steering wheel was not centered like it needed an alignment.

Cons: The car I was assigned was filthy inside and out. It didn’t look as if it had ever been cleaned, with stains old and new on the seats, and the door handles were all crusty. The windshield washer alarm was saying the fluid was low. I definitely expect a rental car to be clean and ‘topped off’.

Pros: Easy drop off

Cons: Pick Up: Would be nice if staff spoke proper English

Pros: The car I requested was not available

Cons: They tried to additional gas charge without any explanation or notice when I returned car. I was so embarrassed their sneaky behavior